Olivia Stuart-harris in Sheffield

The service she provided was terrible. Communication efforts were consistently poor and we were disappointed with the lack of respect she showed us. She was obnoxious, rude and unprofessional. We were given no emergency contact for her or a maintenance team so when our ceiling fell through in the kitchen due to a leak (that we had asked her to look at for weeks because we were worried and she ignored the problem) we didn't get any response, at this point it was unsafe to be in the house.
She frequently ignored problems we raised and dismissed when things needed fixing, putting temporary measures in place to cover up, she never came to the house or offered to help/send maintenance out. When the heating system was broken over winter, she suggested 'have you tried turning it up?'
We were charged for ridiculous expenses when we vacated the property, including £17 per lightbulb and ware and tear that had been a problem long before we moved in. She wouldn't take into consideration our availability when bringing new tenants to view the property, despite us telling her 30 minutes before work was not suitable for us to vacate the house, she proceeded to ignore us and suit her own needs. We are reliable tenants who work in the NHS and she took advantage of us being young, female and inexperienced.

What an absolute joke. I'm not sure where to begin but I will do my best to really capture our experience. Firstly, on the initial signing the contract, we thought the landlord was quite rude and a bit dismissive of us. We put this down to our age (early 20's) and forgave the judgemental and frankly, arrogant approach to the letting process. Things only got worst for us. Whenever we had an issue this seemed to be our fault, we were in a constant battle to have our basic rights met (e.g. working heating, no one coming into the property, no black mould) and the landlord really knows how to manipulate and intimidate her tenants. We felt as if any request was not worth the hassle and rude interactions with the landlord so we priotised getting out as soon as we could. If I could go back now I would tell myself to run an absolute mile, one of the most stressful years renting experience we have so far.

Horrific, gives me heart palpitations even thinking about my dreadful tenancy, the most defensive appalling rude woman I have ever come accross