Richard Esses in Canterbury

The landlord was terrible. The extractor fan did not work and was not fixed despite many complaints. We were never issued with spare keys, again, despite many requests for them. The landlord did not register our deposit with any deposit scheme even though it was stated in our tenancy agreement it was. At the end of the tenancy he requested over £900 in cleaning fees, “damages” and call out charges that were not set out in the tenancy agreement, all hugely over the top. We challenged him because it was discovered the deposit was never protected in a scheme and after threatening to take it further he refunded us the entire deposit. He also never took our council tax exemption certificates and sorted out all bills which led us to suspect some sort of tax evasion was occurring, although this is not confirmed at all.