Tenancy review for 67 Newsome Road in Newsome, Huddersfield rented via Vanilla Lettings

Agency rating: 1

Terrible customer service once you've moved in, there were several problems at my property during my stay and they never got fixed.

Staff lie to you to get you off the phone/stop emailing

Go with another letting agent or be left disappointed/in dangerous living conditions

Property rating: 1

This review is based on 67 NEWSOME ROAD
- do not believe the positive reviews, they beg for reviews whenever a negative one is posted, and I also suspect they get their friends and employees to write them too -

My fire alarm was tested 3 months ago, a new one needed to be ordered as it wasn't working and it has not yet been replaced.

My hob and microwave oven have been broken since the 23rd December, I reported it to the emergency number, heard nothing back. The next day I rang again and the guy from Vanilla rang me back, laughed at me down the phone as it was Christmas eve and said no one would be coming to do anything with it til at-least after the new year. It has now been 5 months and I have heard nothing on the matter.

When viewing the property, you are not shown the clothes washing facilities, this is due to their being 1 washer and 1 dryer, which doesn't seem too bad until you realise that theres 12 flats (most of which are rented to couples) meaning they are never free to use.

When the dryer is free, it's probably because it's broken. We went 2 months without a dryer (on just one of the occasions). This led everyone to have to dry clothes in their flats over winter that are cold because the radiators turn off automatically based on temperature elsewhere. Drying the clothes in the flat has caused me to have severe migraines throughout my tenancy.

Don't believe the pictures they show online. Most of the pictures are actually taken in Flat 1 (the biggest flat). I had one rushed viewing back in march of 2020 before the lockdown, and due to the previous tenant being in the flat at the time I was not shown the storage. The pictures on the website make it seem like everyone gets a wardrobe, this is not the case.

The parking is horrendous (also not shown to you on the viewing) there is only 8 spaces to the back of the property, which is not sufficient for the 3 lots of flats that use it bearing in mind the minimum of 12 occupants in my flat alone.

Vanilla also allow their workers to fly tip! When I moved into the property we were given new sofas (lovely I thought) however the old ones were left outside the 3 properties for months. Not only did this attract vermin and mould, it also made pulling out of the parking spaces dangerous as they blocked the line of sight of down the hill.

Their app is useless, if you report problems on there it gets ignored and if you report by emailing or calling you get lied to.

My flat flooded a few months back (due to pipe issues they've known about for years) I reported this to the emergency number and never had Vanilla check on me to see if I had any damage in my flat or to my belongings.

DO NOT RENT WITH VANILLA, they don't care about your well being or even basic needs of feeding yourself.

Area rating: 1

This review is based on 67 NEWSOME ROAD
- do not believe the positive reviews, they beg for reviews whenever a negative one is posted, and I also suspect they get their friends and employees to write them too -

My fire alarm was tested 3 months ago, a new one needed to be ordered as it wasn't working and it has not yet been replaced.

My hob and microwave oven have been broken since the 23rd December, I reported it to the emergency number, heard nothing back. The next day I rang again and the guy from Vanilla rang me back, laughed at me down the phone as it was Christmas eve and said no one would be coming to do anything with it til at-least after the new year. It has now been 5 months and I have heard nothing on the matter.

When viewing the property, you are not shown the clothes washing facilities, this is due to their being 1 washer and 1 dryer, which doesn't seem too bad until you realise that theres 12 flats (most of which are rented to couples) meaning they are never free to use.

When the dryer is free, it's probably because it's broken. We went 2 months without a dryer (on just one of the occasions). This led everyone to have to dry clothes in their flats over winter that are cold because the radiators turn off automatically based on temperature elsewhere. Drying the clothes in the flat has caused me to have severe migraines throughout my tenancy.

Don't believe the pictures they show online. Most of the pictures are actually taken in Flat 1 (the biggest flat). I had one rushed viewing back in march of 2020 before the lockdown, and due to the previous tenant being in the flat at the time I was not shown the storage. The pictures on the website make it seem like everyone gets a wardrobe, this is not the case.

The parking is horrendous (also not shown to you on the viewing) there is only 8 spaces to the back of the property, which is not sufficient for the 3 lots of flats that use it bearing in mind the minimum of 12 occupants in my flat alone.

Vanilla also allow their workers to fly tip! When I moved into the property we were given new sofas (lovely I thought) however the old ones were left outside the 3 properties for months. Not only did this attract vermin and mould, it also made pulling out of the parking spaces dangerous as they blocked the line of sight of down the hill.

Their app is useless, if you report problems on there it gets ignored and if you report by emailing or calling you get lied to.

My flat flooded a few months back (due to pipe issues they've known about for years) I reported this to the emergency number and never had Vanilla check on me to see if I had any damage in my flat or to my belongings.

DO NOT RENT WITH VANILLA, they don't care about your well being or even basic needs of feeding yourself.