Tenancy review for 28 Alexandra Road in Luton And Wayfield, Chatham rented from Felix Ferns

Landlord rating: 1

Landlord is utterly useless, doesn't give a toss. You'll hassle him for weeks to make repairs, when he eventually turns up he usually bodges things so badly that they're worse than when he started. That's if you can contact him at all; he'll go weeks ignoring you and claim not to have received messages, but he always managed to find my number when he wanted to drag me into some ridiculous petty dispute between other tenants.

Property rating: 1

This house is an hmo in a very poor state. Every door has been put through multiple times and shoddily repaired; we went eight months with a backdoor that couldn't be closed. There's no insulation so it's freezing cold and previous tenants left a debt on the meter which I got stuck paying back. Several windows are broken and don't shut, the basement stairs are crumbling. The drains regularly block and flood the garden with raw sewage. I've seen dead mice in the kitchen, all the paint is peeling and several rooms grow mould. Other tenants have animals so the carpets are full of hair and stink of urine. Prepare to find flea bites on your ankles if you enter the place.

Area rating: 1

In my town there is a very large housing provider for people who are homeless, with addiction problems and mental health problems, or ex-offenders, where they get support, plenty of chances, and there are always staff a phone call away. This landlord, houses those who's behaviour is so bad, they've been barred from every other hostel and are one step away from the street. I was homeless before I moved in and I felt safer sleeping rough. We had drugs dealt from the house, fights, overdoses. Police round every week. The delightful downstairs neighbour embarked on a year long harassment campaign, but hey, all clouds have a silver lining, it motivated me to save every penny I could until I could leave. Seriously, if you are in a dire enough position to be considering living here, don't do it, it'll drive you crazy.