Letting agent reviews for Martin & Co, Bath

If I could give 0 stars I totally would. Absolutely useless, they lie about a room being habitable when there’s still damp after a major leak. Caroline the property manager is the worst. She sends the most patronising lying emails. She put the phone down on me and my guarantor because we were standing up for our rights. I also had a voice raised at me when I made a phone call after I asked for an update on the overdue compensation (only £200 despite our biggest room which was one of our bedrooms and also our lounge). They did absolutely nothing about the 5 times we lost hot water until they got sick of us asking.

Incredibly unhelpful and patronising. Takes advantage of students for their naivety. Lied about when repairs were being made and claimed that a room rendered unusable due to scaffolding and a leaky ceiling that had not been repaired was ready to be moved into. They do not reply to emails when you (rightfully) complain about the poor state of your student flat and request to be compensated. We have been unable to use the biggest room in the flat for a significant portion of the tenancy, yet we still had to pay full price? Do yourselves a favour and STAY FAR AWAY from them - you’ll thank me later. Even when they do send out contractors to “fix” our problems they clearly do an incredibly shoddy job on it - there have been at least 5 separate occasions where we had to go without running hot water, for example. It’s even worse considering that we do not have direct communication to the landlords, as they (the landlords) have previously claimed to be unaware of the extent of the problems that arose in our flat. They have caused us a lot of undue stress and we have not received sufficient compensation for any of this.