⭐ Ratings and reviews
Reviews of house or flat to rent at 37 Alan Moss Road, Loughborough Storer, Loughborough, LE11 5LR
2 ★★☆☆☆
Average property rating
Property reviews (1)
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24 July 2023
★★☆☆☆
Dirty:
When we first moved into the property it was dirty with old tenants items still in cupboards the oven had not been cleaned nor had the grease trap above the oven. Fire alarms were not working and the house alarms despite it being advertised as a property with alarms were also not working. Both the front and back gardens were ridiculously overgrown. We didn’t receive all of our keys and were informed one set was with the old tenants making security and significant concern for us as the tenants the landlord however seemed unfazed and frankly uncaring of the security of the property. We however continued on and cleaned the property top to bottom having to rearrange rooms so they were comfortable and habitable. We didn’t realise it was going to get worse as the year went on.
Poor conditions:
When the temperature began to drop we quickly realised it was impossible to heat the house due to “vents” being installed in every room allowing a consistent flow of freezing cold air through the property. No matter how long we had the heating on for the house just never heated up. This eventually resulted in a build-up of mould due to poor living conditions. We reported our concerns to the landlord and this was met with “Don’t dry your clothes in the house” which we already didn’t do.
A shelf near miss:
A shelf was poorly fixed to a wall resulting in it nearly falling onto myself. When reported to the landlord they responded with a rather poor tone and did not fix the issue only blaming me for moving my bed to be near the shelf. The landlord demanded we move the furniture back. We were entitled to move the furniture and refused. Knowing she didn’t have a leg to stand on the landlord said no more on the matter but began to get more and more difficult as the year progressed.
Mould on mattress:
Mattresses to start with were in horrendous condition. But due to the mould build-up on the property mattresses became mouldy as did some of the bed slats. When this was reported the landlord responded with this isn’t their problem and that the tenants are responsible for all mattress cleaning fees, she also put the blame onto a mattress topper I had purchased so I didn’t have to lay on a dirty mattress. As the initial mould in the property was never investigated this was the responsibility of the landlord. Luckily at this point, the letting agents stepped in and cleaned the mattress free of charge.
Rude to neighbours:
The fence (the responsibility of our landlord) had fallen down and the neighbours had dogs. The landlord was rather rude about and to the neighbours who simply asked her to fix the fence. When she refused the tool it upon themselves and the landlord was not happy with the option either.
When we first moved into the property it was dirty with old tenants items still in cupboards the oven had not been cleaned nor had the grease trap above the oven. Fire alarms were not working and the house alarms despite it being advertised as a property with alarms were also not working. Both the front and back gardens were ridiculously overgrown. We didn’t receive all of our keys and were informed one set was with the old tenants making security and significant concern for us as the tenants the landlord however seemed unfazed and frankly uncaring of the security of the property. We however continued on and cleaned the property top to bottom having to rearrange rooms so they were comfortable and habitable. We didn’t realise it was going to get worse as the year went on.
Poor conditions:
When the temperature began to drop we quickly realised it was impossible to heat the house due to “vents” being installed in every room allowing a consistent flow of freezing cold air through the property. No matter how long we had the heating on for the house just never heated up. This eventually resulted in a build-up of mould due to poor living conditions. We reported our concerns to the landlord and this was met with “Don’t dry your clothes in the house” which we already didn’t do.
A shelf near miss:
A shelf was poorly fixed to a wall resulting in it nearly falling onto myself. When reported to the landlord they responded with a rather poor tone and did not fix the issue only blaming me for moving my bed to be near the shelf. The landlord demanded we move the furniture back. We were entitled to move the furniture and refused. Knowing she didn’t have a leg to stand on the landlord said no more on the matter but began to get more and more difficult as the year progressed.
Mould on mattress:
Mattresses to start with were in horrendous condition. But due to the mould build-up on the property mattresses became mouldy as did some of the bed slats. When this was reported the landlord responded with this isn’t their problem and that the tenants are responsible for all mattress cleaning fees, she also put the blame onto a mattress topper I had purchased so I didn’t have to lay on a dirty mattress. As the initial mould in the property was never investigated this was the responsibility of the landlord. Luckily at this point, the letting agents stepped in and cleaned the mattress free of charge.
Rude to neighbours:
The fence (the responsibility of our landlord) had fallen down and the neighbours had dogs. The landlord was rather rude about and to the neighbours who simply asked her to fix the fence. When she refused the tool it upon themselves and the landlord was not happy with the option either.