23 Craylands Lane

This is the worst letting agency I have ever dealt with, including student agencies during my time at university.

I rented through this company for approximately five years.

Throughout that time, they were consistently rude and uncooperative. They repeatedly refused to carry out necessary repairs, failed to change my rent payment date, and then accused me of paying late for years, despite the fact that I had already paid them hundreds of pounds to adjust the date.

After completing the initial fixed-term contract, we moved onto a rolling contract. Despite this, they forced us into a new fixed-term agreement for no legitimate reason, seemingly to prevent us from leaving, and did so under the threat of eviction.

When we informed them that we were in the final stages of purchasing a house and only required a few additional weeks without committing to another full year, they attempted to evict me and my pregnant wife. Their actions almost resulted in us losing the purchase of our property.

They also gave us permission to paint the property and are now attempting to charge us for repainting.

Finally, they are trying to withhold the maximum possible amount from our deposit after the tenancy ended, despite the property being in a comparable condition to when we initially moved in.

These are not all of the issues we experienced, but they should be more than enough for anyone to make the right decision and choose literally any other company.

The area is full of nice people and has good facilities however it appears to be becoming more scruffy and dangerous over time.