The Personal Agent, Epsom

Initially the letting agent was fine but got very aggressive and completely inflexible when the landlords gave us notice to move out at the end of six months after we had been there for only six weeks.

Awful service received... I was their tenant and they left me at the rental property without hot water for over two months. After around nine weeks of having no hot water as the hot water had broken, and having patiently waited for repairs to be made... I was forced to pay someone to fix the issue. Once I had paid for replacement parts and labour for the issue to be fixed, I was evicted by the letting agent & landlord. I always paid my rent and always paid my rent on time.
I also endured two years at the property without any curtains or blinds for privacy at the windows, despite having mentioned on several occasions. The maintainence company consistently failed to manager and maintain the communal areas. A Letting Agent should remain unbiased and work to serve both the landlord and their tenant, yet this Lettings agent seemingly only want to serve the landlord for their own personal financial gain whilst treating the tenant in a disgraceful and disrespectful way. They ought to be ashamed of themselves. Ria Lawrence the branch manager threatened my guarantor over the phone and Michelle Hobbs the branch property manager is completely incompetent, not knowing how to successfully manage a property and the issues that may inevitably arise on occasion.
You’re meant to receive a fair level of service within life, especially when you’re paying for someone’s services... I was ripped off and evicted for no reason, having then lost all my new furniture and possessions as I couldn’t afford to put them into a storage facility. The irony being that I always paid my rent and always paid my rent on time... they ought to be ashamed of themselves.