Hey letting agents, bad reviews are costing you money

You can respond to reviews free of charge. 

We're helping letting agents improve their customer service

Use customer insights to give your agency the competitive edge

Customer service insights

  • Immediate notifications of new reviews enabling you respond in a timely manner
  • Realtime analytics, reporting and statistics
  • Which of your branches isn't responding to reviews quick enough?
  • Which of your branches is getting terrible feedback?
  • Which of your branches needs to pick their game up?
  • What's your best branch doing? How can others follow?
  • How do our Q3 stats compare to Q2's?
  • All reports are downloadable in useful .csv format
  • This is a Pro Account feature only

Actually verified reviews

  • Unlike other review sites, we verify every review that's submitted to Marks Out Of Tenancy
  • Reviews are checked to ensure the tenancy experience actually happened
  • We use a number of different methods, including tenancy deposit information and MPAN data
  • All review are checked by a human to ensure they reach our site etiquette standards
  • Reviews are passed through defamation filters in an attempt to ensure no potentially defamatory content hits the live site
  • We protect your brand from malicious intentions

Customise your profile page

  • Use your logo on your profile page and on the homepage
  • Link directly to your property portals (Zoopla, RightMove, OTM, etc.)
  • Link directly to your website
  • Link directly to your social media accounts
  • Build trust by showing which deposit protection scheme you use (DPS, TDS, mydeposits)
  • Develop confidence by showing which industry associations you're a member of (ARLA, NALS etc.)
  • Write a short bio and tell users about your local expertise, charity work or community football team you sponsor
  • Include your opening hours and contact details
  • This is a Pro Account feature only

Head office or single branch permissions

  • Designed by letting agents of all sizes, for letting agents of all sizes
  • Choose which permissions to give to which users in which branches
  • Suitable for all types and sizes of organisational structure from single branch independent, national franchise, purely online, hybrid, or multi-brand operation; our system works around your commercial setup
  • This is a Pro Account feature only

Major backing

  • Included in Ministry of Housing's 'How To Rent' guidebook
  • Supported by deposit protection agencies, students' unions and landlord associations
  • Check out who else we're working with at marksoutoftenancy.com/partners

Attract landlords

  • Landlords read reviews and replies
  • Attract landlords by responding professionally
  • Online reviews play an increasingly important role in your customers' decision, managing your online reputation is vital
  • Use your responses to promote your business to landlords

Stand out from the rest

  • Times are tough, competition is closing in
  • Use verified reviews to show you're better than them
  • Connect with your customers
  • Attract more landlords

Leads from 'Find A Home'

  • Tenants can use the 'Find A Home' tool
  • Lead info includes number of bedrooms required, location, budget, name, email and mobile number
  • Leads are sent to all Pro Account agencies in the area
  • This is a Pro Account feature only

Standard vs Pro Account

Standard (Free)

  • Respond to reviews
  • New review notifications

Pro Account (per month charge)

  • 'Standard' plus...
  • Edit profile page
  • Link to your website
  • Links to your social media
  • Links to your property portals
  • Show your logo next to reviews
  • Access to benchmarks
  • Branch-by-branch analysis tools
  • Leads from 'Find A Home' lead generator
  • Show reviews on your site (API)


  • Standard accounts are free
  • Pro accounts are £24 per month per branch
  • Payments processed by super-secure Stripe
  • We've made on-boarding and off-boarding as easy and simple as possible
  • Free setup, demo and on-going support
  • No nasty contracts, no hidden fees, no surprises