Letting Agent Membership

Renters look you up before they call you. When they search your agency name, your reviews are part of what they find, whether or not you have ever claimed the profile.

Membership lets you take part in that rather than watch it happen. Claiming your profile is free, and it takes a few minutes.

What you get for nothing

A Standard account costs nothing and always will. It gives you:

• A right of reply on every review. An answered complaint reads completely differently from an unanswered one, and it is the single most useful thing you can do with a bad review.
• Notifications when a new review is published about you, so you are not finding out weeks later.

What a Pro account adds

Pro is £24 per month per branch, billed through Stripe, with free setup, a demo, ongoing support, and no contract or notice period. It adds:

• An editable profile page, with your logo shown next to your reviews
• Links to your website, your social media and your property portals
• Benchmarks, so you can see how you compare rather than guessing
• Branch-by-branch analysis, which is where most of the useful detail actually is
• Leads from our Find A Home tool
• An API to display your reviews on your own site

If Pro is not right for you, Standard is not a trial. It stays free.

How reviews work here

Worth knowing before you decide, because it is the question agents ask first.

• Reviews are moderated and checked as coming from genuine tenants.
• Ratings use Bayesian weighting, so one angry review does not define a branch and accuracy improves as volume grows.
• There are automated safeguards against defamation and abuse, and a formal complaints procedure if something gets through.
• You always have a right of reply, and it is published alongside the review.

We are not interested in a pillory. Good agencies being visibly separated from bad ones is the entire point, and that only works if the good ones are represented properly.

Why bother

Two reasons, and the second one has grown since May 2026.

Reviews are a customer service signal you can act on. Most of what shows up is not a scandal. It is response times, communication and repairs, which are all fixable, and which most agencies have no independent measurement of.

Landlords are choosing more carefully. The Renters' Rights Act made compliance considerably more consequential and getting a property back considerably harder. Landlords instructing an agent now care what that agent's tenants say about them.

Get started

Claim your profile, or book a slot in our calendar and we will walk you through it. If you would rather see the landlord side first, that is on the landlord membership page, and the membership overview covers both.

Questions about how a specific review was handled should go through the complaints procedure. Anything else, get in touch.