Martin & Co, Canterbury

Martin & Co were very good when it came to paperwork and that side of the process at the start of the tenancy. The referencing checks via a third-party service were slightly long winded but all fairly standard procedure. Communication throughout the tenancy however was rather poor - we were often given wrong information about the times of viewings and when it came to arranging the checkout date at the end of the tenancy, despite replying straight away with a date when asked it took months to sort out and we were left not knowing what day we would have to move out by until one week before the end, when we were told the checkout would be AFTER we had left, giving us no chance to be there in person. Additionally, the split between it not being managed by the agents meant there was a lot of back and forth at the end in getting the deposit back (more on that in a second). It took a few trips to them in person and each exchange either by e-mail or in person did not seem professional and we were treated as though because we are young we do not matter or we do not understand what is going on. For us as 4th year students this was our 3rd private tenancy after student halls and 3rd agency to deal with, this was by far the worst out of all I've dealt with.