Prospect, Bracknell

Prospect Holdings are the worst letting agent I’ve ever dealt with. Their customer service is awful. They told me a pack of lies to fill a vacant property, ignored repairs requests so I had to go to Environmental Health, even ignored an official complaint until I emailed the managing director. They tell the landlord one thing and the tenant another to make themselves look good, at the expense of the landlord/tenant relationship. Because they would not deal with any of the issues I had at the property and were rude and unhelpful, I had to go to Environmental Health and that is why the landlord evicted me by a Section 21 after only 4 months in the flat. They didn’t care me and my child were forced out of our home and didn’t even help us try to find somewhere else to live. I paid my rent and looked after the place and all Prospect did was lie about the EPC to get me into the property, say I could put my own white goods in and then send me a rude email saying I had to put the landlords back immediately and ignore me when I reported issues like a leak in the bathroom (that I had to get my own plumber in to look at!) They conveniently moved me in a day earlier, before the law changed and they couldn’t let a property with the EPC rating of mine. They also conveniently lost call recordings when I said I wanted to raise a complaint. I would never use them again and strongly recommend no one else does!