agency is the landlord. They claim they send in a cleaner ever day, but if the flat was in any way dirty, including dishes in the sink or on the dryin g rack, we would get aggressive emails about the flat not being clean enough. If anything is left out, landlord would occasionally come and take/brake himself. cleaner would smoke in our flat, nothing was done about it. Woman that shows flats, misses out all issues, we once got asked questions during a viewing so we asked when the mould would be removed and working fridge installed. Once the viewing was over, the agent showing the flat told us to shut up and to keep quiet if we had nothing positive to say..