haart, Cambridge

It was always quite complicated to try to get in touch with the right person, as they never rang the tenant who had called with a query, which was often confusing. Luckily we're all friends so could communicate among ourselves. We were happy that couples were allowed in the house, and it was even suggested on our initial viewing that pets would be considered, though we never needed to ask for permission in the end as we didn't get a cat. The fees were extortionate, as they seem to be with every letting agency, but the didn't put the rent up at any point. Repairs took an unacceptably long time to fix on many occasions, apparently because they needed the approval of the landlord, who never seemed to answer their emails. At the start of the tenancy, we only had two keys to the house between 6 of us, which was incredibly frustrating. The side-gate (for bicycle access) and garage also lacked keys for over a month after we moved in, We also had problems with the drains, outside toilet, dishwasher, and shower and kitchen sink leaking - all of which took weeks to fix. It took a little bit of threatening via email and phone to get repairs carried out a little quicker.