Letting agent reviews for Contempo Lettings and Property in United Kingdom

The agency handling this property is Contempo Properties. They answer to all communications in a timely manner (only during office hours) and have not refused any repair requests. When there has been a delay, we have been informed that it has been due to the agency having to wait for the landlord to act. However, on top of rent and all usual bills the tenants in this flat and the one above share a stairway and are responsible for topping up the electricity unit for hallway lights and outdoor buzzer. We were not informed of this by the agency, or the landlord, and only found out months after moving in via a rather clear "reminder" from our neighbours who had been the only ones contributing. When we asked for compensation for these fees that were never included in the contract, we never got any money and only a vague response along the lines of "sorry for the confusion, but tenants must take care of their responsibilities".