2025 Renters Pulse Q2 Survey Results

We've completed our eighth pulse survey to gauge the feelings and sentiments of renters across the UK. Results from previous surveys are available here:

2025 Q1, 2024 Q4, 2024 Q3, 2024 Q2, 2024 Q1, 2023 Q4, 2023 Q3

This report analyses tenant sentiment data collected by Marks Out Of Tenancy for the past seven quarters, focusing on key areas such as repairs and maintenance, security of tenure, financial security, mental health, and rent prices. The data spans from Q3 2023 to Q2 2025, offering insights into trends and shifts in tenant experiences and perceptions.

Repairs and Maintenance

Question: Have repairs and maintenance to your home by your landlord or letting agent over the last 3 months got better, stayed the same, or got worse?

• Q3 2023: 55% Stayed the same, % Got worse, 8% Got better
• Q4 2023: 59% Stayed the same, 33% Got worse, 8% Got better
• Q1 2024: 64% Stayed the same, 31% Got worse, 6% Got better
• Q2 2024: 61% Stayed the same, 29% Got worse, 10% Got better
• Q3 2024: 55% Stayed the same, 27% Got worse, 19% Got better
• Q4 2024: 66% Stayed the same, 23% Got worse, 9% Got better
• Q1 2025: 55% Stayed the same, 36% Got worse, 9% Got better
• Q2 2025: 60% Stayed the same, 29% Got worse, 10% Got better

Analysis: In 2025 Q2, the majority of tenants surveyed - 60% - reported that the level of repairs and maintenance in their homes had stayed the same compared to the previous three months. This indicates a slight recovery in stability from the dip seen in 2025 Q1, where that figure had dropped to 54%. However, concerns remain: 30% of respondents felt that things had gotten worse, a noticeable decline from the Q1 peak of 37% but still significantly higher than the 25–27% range of 2024. Meanwhile, the percentage of tenants who said repairs and maintenance had gotten better remained persistently low at just 10%, showing minimal change over the past three quarters. This suggests that although fewer tenants are experiencing deteriorating service, very few are seeing improvements—indicating stagnation rather than progress in landlord or letting agent responsiveness. 

Security of Tenure

Question: Thinking about the right to remain in your property, over the last 3 months, with security of tenure in mind, do you feel more secure, the same, or less secure?

• Q3 2023: 49% Stayed the same, 42% Less secure, 9% More secure
• Q4 2023: 61% Stayed the same, 33% Less secure, 5% More secure
• Q1 2024: 54% Stayed the same, 43% Less secure, 3% More secure
• Q2 2024: 61% Stayed the same, 31% Less secure, 8% More secure
• Q3 2024: 62% Stayed the same, 26% Less secure, 12% More secure
• Q4 2024: 56% Stayed the same, 35% Less secure, 10% More secure
• Q1 2025: 56% Stayed the same, 35% Less secure, 9% More secure
• Q2 2025: 65% Stayed the same, 23% Less secure, 13% More secure

Analysis: In 2025 Q2, there was a notable positive shift in how renters perceived their security of tenure. 65% of respondents said their sense of security stayed the same, a marked increase from the previous quarter (2025 Q1), reversing a downward trend. Only 23% felt less secure, the lowest level in the past year. Meanwhile, 12% reported feeling more secure, up slightly from 10% in Q1. This suggests growing tenant confidence in their ability to remain in their properties, potentially influenced by policy stability or fewer eviction notices. However, the fact that only a small portion felt more secure indicates that improvements may not be widespread or consistent.

Financial Security

Question: Over the last 3 months, thinking about your financial security, has it improved, stayed the same, or got worse?

• Q3 2023: 52% Got worse, 34% Stayed the same, 14% Improved
• Q4 2023: 52% Got worse, 40% Stayed the same, 8% Improved
• Q1 2024: 52% Got worse, 38% Stayed the same, 10% Improved
• Q2 2024: 52% Got worse, 37% Stayed the same, 12% Improved
• Q3 2024: 46% Got worse, 41% Stayed the same, 14% Improved
• Q4 2024: 39% Got worse, 44% Stayed the same, 19% Improved
• Q1 2025: 53% Got worse, 32% Stayed the same, 15% Improved
• Q2 2025: 40% Got worse, 48% Stayed the same, 13% Improved

Analysis: Financial wellbeing showed signs of renewed strain in 2025 Q2. The percentage of renters who felt their financial security had gotten worse fell to 40%, a significant improvement from the high of 55% in Q1. However, this was countered by a sharp increase in those saying it stayed the same—48%, up from 27%. Only 12% said their financial situation had improved, continuing a slow decline from Q4 2024 (16%). While fewer tenants reported worsening conditions, very few are experiencing better outcomes, suggesting stabilisation but not recovery. This flatlining trend may reflect economic pressures like inflation or stagnant wages against high living costs.

Mental Health

Question: How has the relationship with your landlord and the condition of your rental property impacted your mental health over the last 3 months? Improved, stayed the same, or got worse?

• Q3 2023: 47% Got worse, 47% Stayed the same, 6% Improved
• Q4 2023: 48% Got worse, 45% Stayed the same, 6% Improved
• Q1 2024: 46% Got worse, 46% Stayed the same, 9% Improved
• Q2 2024: 35% Got worse, 58% Stayed the same, 8% Improved
• Q3 2024: 42% Got worse, 55% Stayed the same, 8% Improved
• Q4 2024: 37% Got worse, 49% Stayed the same, 13% Improved
• Q1 2025: 38% Got worse, 49% Stayed the same, 13% Improved
• Q2 2025: 40% Got worse, 48% Stayed the same, 13% Improved

Analysis: Tenant mental health in 2025 Q2 remained largely unchanged and under strain. Nearly 48% said their mental health stayed the same, and a concerning 40% said it got worse, the latter remaining consistent with earlier quarters. Only 12% reported improvement, slightly down from Q1. The data reflects enduring psychological stress associated with the rental experience, particularly in relation to landlord interactions and property conditions. Although there was a minor dip in negative responses between Q1 and Q2, the persistent low rate of improvement signals that systemic issues in rental living continue to weigh heavily on tenants' wellbeing.

Rent Prices

Question: In the last 3 months, has your rent increased, decreased, or stayed the same?

• Q4 2023: 37% Increased, 63% Stayed the same, 0% Decreased
• Q1 2024: 40% Increased, 60% Stayed the same, 1% Decreased
• Q2 2024: 40% Increased, 58% Stayed the same, 2% Decreased
• Q3 2024: 35% Increased, 63% Stayed the same, 2% Decreased
• Q4 2024: 33% Increased, 65% Stayed the same, 1% Decreased
• Q1 2025: 34% Increased, 64% Stayed the same, 1% Decreased
• Q2 2025: 42% Increased, 52% Stayed the same, 6% Decreased

Analysis: In 2025 Q2, renters reported a slight easing of rent pressures, but the overall picture remains challenging. While 51% said their rent had stayed the same, this is down from nearly 68% in Q4 2024. 42% reported that their rent had increased, the highest since Q3 2024, indicating a resurgence in upward rent trends. A small but growing 7% saw their rent decrease, the most positive result in the yearlong period. Despite this uptick, the data still shows that rent hikes are far more common than reductions, which—when viewed alongside financial and mental health figures—highlights the sustained burden of rent on tenants’ lives.

In Summary

In 2025 Q2, tenants saw a mix of stability and ongoing pressure. Security of tenure improved slightly, with more renters feeling confident they could stay in their homes. Fewer people felt financially worse off, but most still said their situation hadn’t improved—showing things may have stopped getting worse, but haven’t gotten better either.

Mental health remains a concern, with many still negatively impacted by rental conditions and landlord relationships. Meanwhile, rent increases are on the rise again, though a small number of tenants did see decreases. Repairs and maintenance mostly held steady, but few renters reported actual improvements.

Overall, things are starting to stabilise, but real progress is slow—and many tenants are still feeling the strain.