Simon Ian Fraser in Heswall

Direct landlord was usually pleasant to deal with but during the course of the 5 year tenancy flip-flopped between a letting agent which failed to perform repairs on any kind of acceptable timetable, to dealing directly, to going back through a letting agent. The landlord is also only a leaseholder and the freeholder is an estate management company which takes no responsibility for the safety of tenants, retains CCTV recordings for only 7 days, and is obstructive to tenants who need support, they will outright tell you that their commercial responsibility is to your landlord only.
The attitude marker for the landlord is therefore scored lowly not because of the direct landlord but because of the estate management company.