Landlord reviews for Bowen Zhang Zhang in Leicester

The landlord never spoke to me once. They only contacted me through the agent. But his sister visited my flat once. She came and I was baffled at how completely clueless she was. She brought no tape measure to measure the dimensions of the washer so relied on her phone charger and a marker of mine instead. She also had no idea how to dispose of an old washer in the UK. Can I remind everyone these are our landlords, the guys who are supposed to know these things.
Good thing to know my rent went on her £2000 plus Louis Vuitton bag she brought in my flat, rather than her investing in a tape measure.