Landlord reviews for Kristin Mcilquham in London

I spent 3 years living in the property 11B Branksome Road, SW2 5JP with Kristin Mcilquham as my landlord and rented through the website OpenRent. Originally I fell in love with the place as freshly coming out of a traumatic breakup and wanting this place to become my solace, which it did. Kristin was very kind and helpful when moving in, however she made the move out process extremely traumatising and stressful for absolutely no reason which I am still recovering from. The minute I gave notice that I found another apartment (because she raised the rent from £1800 from one month to £2000 the next month) and was going to be moving in with my boyfriend, her demeanour towards me changed and she started becoming cold and passive aggressive. Throughout the tenancy I was always accommodating and even would periodically gather mail that was sent to her and either open it as per her orders or send it to her address by post as she lived far. When I gave notice she began setting up viewings which I knew about and was happy to accommodate. She expected me to conduct the viewings with a number of people and used the excuse that she lived too far to come and do them herself (she could’ve realistically hired someone or asked a friend to do it but I didn’t want to make life hard so I was happy to do it). I moved around my schedule so that I could accommodate person after person coming in to view my apartment. After around 12 people coming and being uninterested in the place (it is a literal shoe box for the price she asks) she started becoming frustrated and almost accusing and kept asking me to send her videos and pictures of what the flat currently looks like which I did, please keep in mind I am an extremely tidy person and recently was diagnosed with OCD so it’s important to me to keep my place organized. First, she gave me a bunch of orders to move around some furniture and even disassemble and throw it away (this furniture came with the apartment so it was not my responsibility to do either of those things). She was convinced that it was the placement of this furniture that was making people uninterested. I let her know that I was unable to move or disassemble furniture because a) I needed it for the remainder of my tenancy and b) I suffer from severe RA so I am unable to lift anything heavy let alone down a flight of stairs alone. She responded passive aggressively by saying she would then “go out of her way” to come and conduct the viewings and move around the furniture herself to make it more aesthetic. I was fine with this and the day before she arrived made sure to clean the apartment and tick off a list of things she asked me to specifically do such as buy a certain disinfectant spray and spray all the silverware in the house and even remove all my personal belongings from the doors and walls and shelves. When she came round, she was a different person to how I remembered her when I moved in. She was cold, rude and dismissive and wouldn’t even look at me in the eyes. She went around the apartment (my home) scoffing and gasping at everything and accusing me of essentially living in filth, even going so far as to accuse me of staining her sofa which literally arrived stained and I had backup evidence to prove that, which led me to have to cover it up for my entire tenancy because it was such an eyesore. I left her to do her “organising” and viewings and kept receiving a string of “disappointed” and “accusing” text messages from her in my apartment while going about my day which as a severely anxious person completely turned my day upside down. When I returned to the apartment she had left a long text about how disgusting the place was and that she had to spend hours cleaning it etc and to top it off she had removed (not moved) 5 pieces of furniture from the apartment including the table and chairs. I was then left without so much as a chair to sit on or to stand on to reach objects / clean for the remainder of my tenancy. When I told her about this she had the nerve to say she left the furniture outside and that it must have “gotten stolen.”
I therefore spent the remained of my paid tenancy with half my furniture and the stress and anxiety of my landlord hitting me with all sorts of orders or accusations. When I finally left, I conducted a deep clean of the place (she was literally handing over the apartment to another tenant within hours of me moving out which I found grim that she wouldn’t even patch it up after 3 years) to which she had zero to say about but then proceeded to try to hold my deposit for days by claiming she was waiting for any bills to come in that I might not have paid despite showing proof of no outstanding bills. It was clear she was doing her utmost to ensure stress and the delay of me receiving my deposit for no reason other than to be petty.
I am still reeling from the experience I had to have when already dealing with health problems and a stressful move and I would highly urge anyone to stay away from this landlord, she only cares about money and has no understanding of dealing with people whatsoever despite being a life coach.