⭐ Ratings and reviews

Landlord reviews for Cityrooms Cityrooms in London

3 ★★★☆☆☆☆☆☆☆
Average landlord rating
Landlord reviews (3)
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29 July 2020
Orrible, never more with city rooms. Scammers. They just want to bribe your money. I also found one of them inside the house without mask, gloves, any protection during a pandemic taking some measures.
24 January 2020
someone bought it whilst living there so it's changed. the house was decorated before we moved in but left in a mess
13 September 2019
I have lived with CityRooms for a One year contract from August 2018 to August 2019. Firstly they always seem to pressure you into putting a holding deposit for rooms without a viewing. As well as booking rooms without viewing them first. However they do accept if you rather choose to wait in order to book a viewing and "risk" the room being taken by someone else.

Secondly, the only good point is that they are fairly competent when you wish to report issues. Some came up due to the landlord; such as a family of 5 (two adults and 3 children under 10 years old, including a new born baby) moving into one of the 4 rooms of my house share, which is obviously not allowed. Other cases include, blocked sinks, broken kitchen appliances and rats. They are pretty swift when it comes to repairs but these are often, such as the rodent problems.

Thirdly, they are poor when it comes to customer aftercare. They withhold deposits and leave you in the dark if you approach staff with any questions about anything you or Cityrooms needs to do, unless you have agreed to extent your contract with them, or wish to find another room with them.

And finally, whether or not you provide evidence of your room being in exactly the same condition as you found it when you arrive. They will still charge you for cleaning. This part of the process was very disheartening as it made me feel as though they are just trying to squeeze as much money out of me as they can before I leave.

So if you wish to get a room quickly, with an extremely swift sign up process, this company is ideal. However, you will be under contract and you will be under their grasp and you will concur a lot of fees and put your well-being at risk, as most of their properties (having viewed 4) have been undersized, overpriced and lack in cleanliness).

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