Alastair Rochford in Bristol

The landlord was professional and employed a handyman who would come and fix maintenance issues quickly and just generally kept the property in good repair.

Attempts to shaft. Charges for professional cleaning on personal discretion but bills tenants regardless. Uncooperative with deposit negotiations. ‘Cleanliness’ demanded is unreasonable, even if your cleaning complies to regulations you will be charged. Make sure you sign your inventory comprehensively to avoid his hidden costs. Bike stolen from out front. No CCTV provided to help recover despite asking. Bad attitude.

Good communication with the agency. Responds fast and maintenance repairs done quickly