The property I rented was in extremely poor condition from day one and became increasingly unsafe and uninhabitable during my tenancy. The bathroom to bedroom wall was made of chipboard rather than proper construction and of course became damage and degraded due to moisture. Glass was smashed in a window on move-in. The house was filthy — thick with dirt, dust, and cobwebs — and infested with spiders, slugs, and woodlice. Piles of dead woodlice appeared daily, and spider nests were present throughout.

There was severe mould and damp in multiple rooms, cracks in walls, water leaking from the ceiling, and fallen roof tiles. The windows were in very poor condition and were not replaced despite being necessary. The boiler, dating from 1997, broke down repeatedly, rattled constantly, and was extremely inefficient and expensive to run.

Almost every part of the property either broke or was breaking while I lived there, requiring frequent repairs. In winter, the house was so cold that I could literally see my breath. Overall, the property was unsafe, poorly maintained, and unfit for habitation.