Letting agent reviews for
Martin & Co, Sheffield
Average agency Rating: 2
★★☆☆☆☆☆☆☆☆
Number of times reviewed: 2
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Martin & Co, Sheffield
Reviewed 28 October 2020
★★☆☆☆☆☆☆☆☆
Got the move in date wrong by a month - move in day came and they said oh uhhh hold on we have to do some repairs. This continued two weeks until they said oh uhh its ready but the landlord won't clear it. End result was sticking everything in storage and being homeless for a week. It turned out the landlord was very clear regarding move in dates, Martin & Co just messed it up and tried to shift the blame. Someone from a more central office ended up intervening.
Took them several months to fix our request for a working boiler. We just kept repressurising it every day in the middle of winter. Other things like leaks were fixed relatively fast.
Constantly kept trying to do inspections of which half they actually showed up for. The outcome of failing them was never particularly clear but it was annoying when leaving a laundry basket out or having a party meant a condescending email later that week.
At the end of the tenancy they sent an email, addressed for the landlord (woops!), discussing how to best claim as much deposit as possible. Wanted four times as much as would be reasonable, still fighting it with DPS.
They get 2 rather than 1 star because most issues were incompetence rather than malice and they did have some nice individuals on their team.
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Took them several months to fix our request for a working boiler. We just kept repressurising it every day in the middle of winter. Other things like leaks were fixed relatively fast.
Constantly kept trying to do inspections of which half they actually showed up for. The outcome of failing them was never particularly clear but it was annoying when leaving a laundry basket out or having a party meant a condescending email later that week.
At the end of the tenancy they sent an email, addressed for the landlord (woops!), discussing how to best claim as much deposit as possible. Wanted four times as much as would be reasonable, still fighting it with DPS.
They get 2 rather than 1 star because most issues were incompetence rather than malice and they did have some nice individuals on their team.
Martin & Co, Sheffield
Reviewed 17 February 2019
★☆☆☆☆☆☆☆☆☆
Agency staff mostly tried to be helpful but it's clear they have terrible communication and record-keeping.
You'd contact them about something, chase them up a month later and they would have no idea what you were talking about. They would also regularly mix up requests and messages, so when they finally got back to you it would be to answer a completely different question from the one you asked. Among other things, this led to us having a broken front door lock for 6 weeks (another tenant eventually fixed it since it was clear Martin & Co never would), and having a (terrible, cheap) sofa dumped in our living room after we explicitly told them several times that we didn't have space for a new sofa.
They forget to schedule important things (e.g. gas safety inspections), then blame you for the lateness and send letters threatening eviction because you've failed to do something they haven't asked you to do yet. They send contractors out to do repairs before they've authorised purchase of materials.They no-show on agreed inspections and when you contact them, they say "Oh, we cancelled that a week ago, didn't anyone tell you?"
The only part of interacting with them which wasn't incredibly frustrating was the check-out process, which went very smoothly, and they didn't stiff us on the deposit.
Read Full Review ⇒
You'd contact them about something, chase them up a month later and they would have no idea what you were talking about. They would also regularly mix up requests and messages, so when they finally got back to you it would be to answer a completely different question from the one you asked. Among other things, this led to us having a broken front door lock for 6 weeks (another tenant eventually fixed it since it was clear Martin & Co never would), and having a (terrible, cheap) sofa dumped in our living room after we explicitly told them several times that we didn't have space for a new sofa.
They forget to schedule important things (e.g. gas safety inspections), then blame you for the lateness and send letters threatening eviction because you've failed to do something they haven't asked you to do yet. They send contractors out to do repairs before they've authorised purchase of materials.They no-show on agreed inspections and when you contact them, they say "Oh, we cancelled that a week ago, didn't anyone tell you?"
The only part of interacting with them which wasn't incredibly frustrating was the check-out process, which went very smoothly, and they didn't stiff us on the deposit.
