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⭐ Tenancy review
Well-intentioned but incompetent agency
7 ★★★★★★★☆☆☆
Overall tenancy rating
Moved out
2019
Date reviewed
17 February 2019
Redbrick Survey Valuation, Solihull
7 ★★★★★★★☆☆☆
Landlord rating
Although Redbrick are a management company and not the owner, when we moved into the property the owner had vanished so we dealt exclusively with redbrick. They were in a difficult position as they weren't supposed to authorise alterations etc. without the owner's permission, so things were often slow, but they were responsive and helpful as far as possible under the circumstances.
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Martin & Co, Sheffield
1 ★☆☆☆☆☆☆☆☆☆
Letting Agent rating
Agency staff mostly tried to be helpful but it's clear they have terrible communication and record-keeping.
You'd contact them about something, chase them up a month later and they would have no idea what you were talking about. They would also regularly mix up requests and messages, so when they finally got back to you it would be to answer a completely different question from the one you asked. Among other things, this led to us having a broken front door lock for 6 weeks (another tenant eventually fixed it since it was clear Martin & Co never would), and having a (terrible, cheap) sofa dumped in our living room after we explicitly told them several times that we didn't have space for a new sofa.
They forget to schedule important things (e.g. gas safety inspections), then blame you for the lateness and send letters threatening eviction because you've failed to do something they haven't asked you to do yet. They send contractors out to do repairs before they've authorised purchase of materials.They no-show on agreed inspections and when you contact them, they say "Oh, we cancelled that a week ago, didn't anyone tell you?"
The only part of interacting with them which wasn't incredibly frustrating was the check-out process, which went very smoothly, and they didn't stiff us on the deposit.
More reviews for Martin & Co
You'd contact them about something, chase them up a month later and they would have no idea what you were talking about. They would also regularly mix up requests and messages, so when they finally got back to you it would be to answer a completely different question from the one you asked. Among other things, this led to us having a broken front door lock for 6 weeks (another tenant eventually fixed it since it was clear Martin & Co never would), and having a (terrible, cheap) sofa dumped in our living room after we explicitly told them several times that we didn't have space for a new sofa.
They forget to schedule important things (e.g. gas safety inspections), then blame you for the lateness and send letters threatening eviction because you've failed to do something they haven't asked you to do yet. They send contractors out to do repairs before they've authorised purchase of materials.They no-show on agreed inspections and when you contact them, they say "Oh, we cancelled that a week ago, didn't anyone tell you?"
The only part of interacting with them which wasn't incredibly frustrating was the check-out process, which went very smoothly, and they didn't stiff us on the deposit.
142 Commonside, Crookes And Crosspool, Sheffield
10 ★★★★★★★★★★
Property rating
Great two-bedroom flat, nicely done up and everything in good order. Rent never went up in the 5 1/2 years we lived there.
Crookes And Crosspool, Sheffield
10 ★★★★★★★★★★
Area rating
Very studenty area which is nice, bus stop just around the corner and plenty of pubs, shops etc. Within walking distance of the town centre.
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