Tenancy review for 142 Commonside in Crookes And Crosspool, Sheffield rented from Redbrick Survey Valuation rented via Martin & Co
“Well-intentioned but incompetent agency”
Overall Tenancy Rating: 7
★★★★★★★☆☆☆
Moved In: 01/05/2014
Rent: £525
Date reviewed: 17 February 2019
Reviews aren't verified by Marks Out Of Tenancy but we check for and remove fake reviews and content when we’re informed.
Landlord review for Redbrick Survey Valuation, Solihull
Landlord rating: 7
Although Redbrick are a management company and not the owner, when we moved into the property the owner had vanished so we dealt exclusively with redbrick. They were in a difficult position as they weren't supposed to authorise alterations etc. without the owner's permission, so things were often slow, but they were responsive and helpful as far as possible under the circumstances.
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Letting agent review for Martin & Co, Sheffield
Agency rating: 1
Agency staff mostly tried to be helpful but it's clear they have terrible communication and record-keeping.
You'd contact them about something, chase them up a month later and they would have no idea what you were talking about. They would also regularly mix up requests and messages, so when they finally got back to you it would be to answer a completely different question from the one you asked. Among other things, this led to us having a broken front door lock for 6 weeks (another tenant eventually fixed it since it was clear Martin & Co never would), and having a (terrible, cheap) sofa dumped in our living room after we explicitly told them several times that we didn't have space for a new sofa.
They forget to schedule important things (e.g. gas safety inspections), then blame you for the lateness and send letters threatening eviction because you've failed to do something they haven't asked you to do yet. They send contractors out to do repairs before they've authorised purchase of materials.They no-show on agreed inspections and when you contact them, they say "Oh, we cancelled that a week ago, didn't anyone tell you?"
The only part of interacting with them which wasn't incredibly frustrating was the check-out process, which went very smoothly, and they didn't stiff us on the deposit.
More reviews for Martin & Co ⇒
You'd contact them about something, chase them up a month later and they would have no idea what you were talking about. They would also regularly mix up requests and messages, so when they finally got back to you it would be to answer a completely different question from the one you asked. Among other things, this led to us having a broken front door lock for 6 weeks (another tenant eventually fixed it since it was clear Martin & Co never would), and having a (terrible, cheap) sofa dumped in our living room after we explicitly told them several times that we didn't have space for a new sofa.
They forget to schedule important things (e.g. gas safety inspections), then blame you for the lateness and send letters threatening eviction because you've failed to do something they haven't asked you to do yet. They send contractors out to do repairs before they've authorised purchase of materials.They no-show on agreed inspections and when you contact them, they say "Oh, we cancelled that a week ago, didn't anyone tell you?"
The only part of interacting with them which wasn't incredibly frustrating was the check-out process, which went very smoothly, and they didn't stiff us on the deposit.
Property review for 142 Commonside, Crookes And Crosspool, Sheffield
Property rating: 10
Great two-bedroom flat, nicely done up and everything in good order. Rent never went up in the 5 1/2 years we lived there.
More reviews for 142 Commonside ⇒
Area review for Crookes And Crosspool, Sheffield
Area rating: 10
Very studenty area which is nice, bus stop just around the corner and plenty of pubs, shops etc. Within walking distance of the town centre.
More reviews for Crookes And Crosspool ⇒
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