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⭐ Tenancy review
Extremely Disappointed with Lightbox Sheffield
1 ★☆☆☆☆
Overall tenancy rating
Moved out
2025
Date reviewed
7 August 2025
Jade Ata, Sheffield
1 ★☆☆☆☆
Landlord rating
I’ve had an incredibly frustrating experience with Lightbox in Sheffield through Nobel city living. Their support service is absolutely horrible – it’s almost impossible to get a helpful or timely response from them.
They’re quick to charge you for things unfairly without proper explanation, and when questioned, they avoid accountability and harass by saying we will go to court.
Additionally, the main entrance door never close properly for over a month when i was there , which has led to multiple parcels going missing from the lobby. This is a serious security issue, yet nothing has been done to resolve it. We complaint council but as usual council taking it's won time.
To make matters worse, the lift is always out of service for over a month, and despite repeated complaints, it wasn't been repaired.
It’s very disappointing to pay rent and receive such poor service and neglect. I would not recommend this property unless major improvements are made in how they treat tenants and maintain the building.
More reviews for Jade Ata
They’re quick to charge you for things unfairly without proper explanation, and when questioned, they avoid accountability and harass by saying we will go to court.
Additionally, the main entrance door never close properly for over a month when i was there , which has led to multiple parcels going missing from the lobby. This is a serious security issue, yet nothing has been done to resolve it. We complaint council but as usual council taking it's won time.
To make matters worse, the lift is always out of service for over a month, and despite repeated complaints, it wasn't been repaired.
It’s very disappointing to pay rent and receive such poor service and neglect. I would not recommend this property unless major improvements are made in how they treat tenants and maintain the building.
Noble City Living, Sheffield
1 ★☆☆☆☆
Letting Agent rating
The agent was unresponsive and unhelpful. Despite multiple attempts to raise concerns about serious issues like security, parcel theft, and maintenance (lift and door problems), they showed a lack of urgency and professionalism. Rather than resolving problems, they seemed more focused on issuing unjustified charges. Communication was slow, and accountability was practically non-existent.
More reviews for Noble City Living
5 Earl Street, Sheffield City Centre, Sheffield
1 ★☆☆☆☆
Property rating
At first glance, the property seemed modern and appealing, but the reality was very different. The front door didn’t lock properly for over a month, creating serious security concerns, and parcels regularly went missing from the lobby. The lift was out of service for weeks, with no updates or urgency shown to fix it. Overall, the poor maintenance and lack of basic functionality made living there frustrating and disappointing.
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