Letting agent reviews for
Optimum Lettings and Property Management Ltd, Peterborough
Average agency Rating: 1
★☆☆☆☆☆☆☆☆☆
Number of times reviewed: 1
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Optimum Lettings and Property Management Ltd, Peterborough
Reviewed 19 October 2018
★☆☆☆☆☆☆☆☆☆
I have rented from several letting agencies in the past and these are definitely the most untrustworthy, aggressive people I have had to deal with. The director/owner instils this behaviour into his staff. They pretended not to know about the 10 dogs next door even though the neighbours next door said they did and the prior tenant came over to tell me this was the one reason they had also left.
Nine months into the tenancy I'd had enough and spoke with the owner/director which was a very difficult upsetting conversation, and one where he made me feel like I should be grateful that I had to pay the re let fees to move out. I was desperate to move out and get away from the noise and so agreed. The house was literally on the market for a morning before they found new tenants, so the only person who was out of pocket was me. The person who was lied to by omission.
During the tenancy I also had issues with repairs where they'd ignore my emails and then take ages to respond, the worst being the replacement of smoke alarms that ceased working. They replaced the alarms, but didn't take the old ones away which were connected to the mains supply and one night I had the pleasure of listening to them go off all night because they were trying to cut corners and not pay for an electrician.
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Nine months into the tenancy I'd had enough and spoke with the owner/director which was a very difficult upsetting conversation, and one where he made me feel like I should be grateful that I had to pay the re let fees to move out. I was desperate to move out and get away from the noise and so agreed. The house was literally on the market for a morning before they found new tenants, so the only person who was out of pocket was me. The person who was lied to by omission.
During the tenancy I also had issues with repairs where they'd ignore my emails and then take ages to respond, the worst being the replacement of smoke alarms that ceased working. They replaced the alarms, but didn't take the old ones away which were connected to the mains supply and one night I had the pleasure of listening to them go off all night because they were trying to cut corners and not pay for an electrician.
