Letting agent reviews for
Pinnacle Letting Agents, Pontypridd
Average agency Rating: 4
★★★★☆☆☆☆☆☆
Number of times reviewed: 1
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Pinnacle Letting Agents, Pontypridd
Reviewed 25 August 2017
★★★★☆☆☆☆☆☆
The agency were nice and friendly once we managed to get hold of them. On a number of occasions we complained via email, but we did not get any answer. If there was a problem we often had to ring them on multiple occasions before any action was taken. On many occasions we were given less that 24h notice (agreed in our contract) when they were coming. When we moved in we provided them with a list of everything that was wrong with the property - (overgrown garden, broken freezer draws, previous tenant's stuff etc) yet they charged us for it when we were getting our deposit back. After a long process of complaints we got our deposit back in full - only because we had been very careful to document the problems and taken many pictures when we moved in.
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