Purplebricks, Birmingham

Unfortunately these positive points are completely marred by diabolically bad service from the landlord Tom Mccaughan and Purplebricks. The boiler decided to give up on the 30th November 2019 - which left me without any hot water, shower or heating. The problem was immediately reported to both parties and a gas technician was sent within a week and diagnosed a pump issue. It then took until the 9th of January to restore the hot water, shower and heating, so almost six weeks without these basic amenities.

Any contact that I made with Purplebricks (specifically Tamika Williams and Hardev Johal) on a twice weekly basis ended with Purplebricks blaming the landlord, the gas technician or not responding at all with regards to the delay. Reports of damp damage and the fact that I wished to move out of the apartment were ignored. No emergency heating was offered or any form of recompense. Eventually I had to cancel my original Christmas plans and stay with relatives in Somerset as it was too miserable staying in the apartment.

A week after the repair, a gas safety inspection was carried out and the boiler was deemed too dangerous to operate. The previous technician, K.A. Services, failed to notice the boiler redirecting Carbon Monoxide into the clean air supply and into the apartment. I am now left without the boiler again for an indeterminate amount of time and will have to live in alternative accommodation for the remainder of the tenancy.

After paying £850 per month without problem for the last year, so £10200 annually, it seems such a shame that the landlord and the agents think that it is entirely appropriate to offer such incredibly poor service to a paying tenant. Please avoid for your own sake.

Purplebricks. Agency fees were fine. Quality of service very poor. Estate agent barely looked up from his phone during the viewing; was completely unhelpful in respect of the condition of the property (i.e. the amount of landlord's possessions left); and since have ignored my emails seeking compensation.

Uncooperative. Intrusive. Rude. Lazy. Rubbish with reporting repairs but if they had an issue they would hassle me.