Letting agent reviews for
Snugpads, Salford
Average agency Rating: 8
★★★★★★★★☆☆
Number of times reviewed: 1
Reviews aren't verified by Marks Out Of Tenancy but we check for and remove fake reviews and content when we’re informed.
Snugpads, Salford
Reviewed 25 June 2018
★★★★★★★★★★
I've been with Snugpads for 2 years. I cannot recommend them enough.
They are extremely responsive to messages, emails, phone calls etc. When moving into the property the terms of the tenancy agreement were clear, and our deposit was protected in a government approved scheme. All of this information was transparent to us.
They were very informed about the property at our viewing, and able to answer all of our questions. It was also easy to secure the property.
Once we moved in, logging repairs was very easy through their website. We received logged reports and updates on repairs via email and they were always quick to inform us of when they would be coming to the property to carry these out. This was the same with viewings from prospective tenants, and they always informed us of these several days in advance.
Snugpads also were extremely helpful when we had issues with our boiler and fridge, and have an emergency number that is always monitored. The maintenance team are very responsive, and if they cannot fix it they always contact the external company in advance. We did not go with bills included in either of our properties, instead we went with Split the Bills. If given the decision again, we would have gone with bills-included with Snugpads.
The staff in the office are extremely friendly, and always go out of their way to understand your specific situation and accommodate you accordingly. We had one property (79A Bolton Road) that was managed by our landlord, and 189 Bolton Road was managed by Snugpads. Both experiences were just as positive.
When coming to the end of our tenancy, Snugpads carried out a pre-move out check in each room to ensure all issues were pointed out with enough time for them/or us to rectify them (if they were our fault) before the end of our tenancy to ensure all of our deposit was returned.
If you make the extra effort to communicate effectively with them, this will be returned.
Read Full Review ⇒
They are extremely responsive to messages, emails, phone calls etc. When moving into the property the terms of the tenancy agreement were clear, and our deposit was protected in a government approved scheme. All of this information was transparent to us.
They were very informed about the property at our viewing, and able to answer all of our questions. It was also easy to secure the property.
Once we moved in, logging repairs was very easy through their website. We received logged reports and updates on repairs via email and they were always quick to inform us of when they would be coming to the property to carry these out. This was the same with viewings from prospective tenants, and they always informed us of these several days in advance.
Snugpads also were extremely helpful when we had issues with our boiler and fridge, and have an emergency number that is always monitored. The maintenance team are very responsive, and if they cannot fix it they always contact the external company in advance. We did not go with bills included in either of our properties, instead we went with Split the Bills. If given the decision again, we would have gone with bills-included with Snugpads.
The staff in the office are extremely friendly, and always go out of their way to understand your specific situation and accommodate you accordingly. We had one property (79A Bolton Road) that was managed by our landlord, and 189 Bolton Road was managed by Snugpads. Both experiences were just as positive.
When coming to the end of our tenancy, Snugpads carried out a pre-move out check in each room to ensure all issues were pointed out with enough time for them/or us to rectify them (if they were our fault) before the end of our tenancy to ensure all of our deposit was returned.
If you make the extra effort to communicate effectively with them, this will be returned.
