Letting agent reviews for
Urpad, Bristol
Average agency Rating: 1
★☆☆☆☆☆☆☆☆☆
Number of times reviewed: 1
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Urpad, Filton
Reviewed 3 April 2017
★☆☆☆☆☆☆☆☆☆
We paid Urpad a holding deposit for a property which they were advertising for a property management company. Unfortunately, things fell through with the property managers - the previous tenants were refusing to leave and could not be evicted in time for us to move in, which we were told with very little time to spare.
Having only 2 weeks left of our tenancy and needing to find another place to live and pay a holding deposit immediately, we desperately needed our deposit back from Urpad ASAP.
The owners of the property informed us we could contact Urpad and they would pay back our deposit. I emailed Urpad with my bank details and was ignored. I then spoke on the phone to a man named Tim who worked for the company. I explained the situation, and in a very unprofessional manner he talked about how it was the property owner's 'fault'. I explained to him that nevertheless we were entitled to have the deposit back, and asked him whether the transfer had been completed as we needed it urgently. He asked me in a derisory tone why I didn't have better things to do than phone him and ask for my money. I asked again whether it had been done, as we needed to look at other properties that day and couldn't secure one unless we had the money for a deposit. He told me it would be 'actioned'. Despite several requests, he refused to explain what that meant, or when it would be done, but eventually said 'you will get your money today'. The entire time his tone was sneering and bullying, with not a hint of empathy, and by the end of the conversation I was crying over the phone, which obviously didn't concern him at all.
I did not receive my money that day, despite his claim that I would. I wrote him an email that evening, threatening him with legal action if he did not refund my money first thing in the morning. The next morning he emailed saying the refund had now been processed, and I received the money back into my account.
This whole business caused me a huge amount of unnecessary stress when I was already facing the prospect of becoming suddenly homeless. These are not good people
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Having only 2 weeks left of our tenancy and needing to find another place to live and pay a holding deposit immediately, we desperately needed our deposit back from Urpad ASAP.
The owners of the property informed us we could contact Urpad and they would pay back our deposit. I emailed Urpad with my bank details and was ignored. I then spoke on the phone to a man named Tim who worked for the company. I explained the situation, and in a very unprofessional manner he talked about how it was the property owner's 'fault'. I explained to him that nevertheless we were entitled to have the deposit back, and asked him whether the transfer had been completed as we needed it urgently. He asked me in a derisory tone why I didn't have better things to do than phone him and ask for my money. I asked again whether it had been done, as we needed to look at other properties that day and couldn't secure one unless we had the money for a deposit. He told me it would be 'actioned'. Despite several requests, he refused to explain what that meant, or when it would be done, but eventually said 'you will get your money today'. The entire time his tone was sneering and bullying, with not a hint of empathy, and by the end of the conversation I was crying over the phone, which obviously didn't concern him at all.
I did not receive my money that day, despite his claim that I would. I wrote him an email that evening, threatening him with legal action if he did not refund my money first thing in the morning. The next morning he emailed saying the refund had now been processed, and I received the money back into my account.
This whole business caused me a huge amount of unnecessary stress when I was already facing the prospect of becoming suddenly homeless. These are not good people
