ⓘ
Reviews aren't verified by us but we check for and remove fake reviews and content when we’re informed.
⭐ Tenancy review
Heartless bullying liars
1 ★☆☆☆☆
Overall tenancy rating
Moved out
2014
Date reviewed
3 April 2017
Midas Lettings Property Management, Bristol
1 ★☆☆☆☆
Landlord rating
The house was managed by Midas Lettings Property Management. Communication with them was extremely poor. They asked for a reference from our previous landlord, which he was happy to do. However, they did not contact him for the reference, and then complained that he had not replied to their requests, until they eventually realised their mistake.
They said they would arrange with us a move in date, but as it got closer to the time when we needed to move out of our current house, we became more and more concerned that they didn't contact us or respond to our emails or phone calls. Eventually they contacted us suggesting a date which was after our move out date (which we had informed them of), and several weeks later than the availability advertised. They said this was because repairs needed to be completed before we moved in. We told them this was not possible, then didn't hear anything for several days. Eventually, after repeatedly phoning them, we got hold of them and they informed us that in actual fact it could take many more weeks before we could move in, as the current tenants were refusing to leave. This, presumably, was information they already had but had chosen not to pass on to us. We were then left with only 2 weeks to find new accommodation. There was not a hint of an apology.
More reviews for Midas Lettings Property Management
They said they would arrange with us a move in date, but as it got closer to the time when we needed to move out of our current house, we became more and more concerned that they didn't contact us or respond to our emails or phone calls. Eventually they contacted us suggesting a date which was after our move out date (which we had informed them of), and several weeks later than the availability advertised. They said this was because repairs needed to be completed before we moved in. We told them this was not possible, then didn't hear anything for several days. Eventually, after repeatedly phoning them, we got hold of them and they informed us that in actual fact it could take many more weeks before we could move in, as the current tenants were refusing to leave. This, presumably, was information they already had but had chosen not to pass on to us. We were then left with only 2 weeks to find new accommodation. There was not a hint of an apology.
Urpad, Bristol
1 ★☆☆☆☆
Letting Agent rating
We paid Urpad a holding deposit for a property which they were advertising for a property management company. Unfortunately, things fell through with the property managers - the previous tenants were refusing to leave and could not be evicted in time for us to move in, which we were told with very little time to spare.
Having only 2 weeks left of our tenancy and needing to find another place to live and pay a holding deposit immediately, we desperately needed our deposit back from Urpad ASAP.
The owners of the property informed us we could contact Urpad and they would pay back our deposit. I emailed Urpad with my bank details and was ignored. I then spoke on the phone to a man named Tim who worked for the company. I explained the situation, and in a very unprofessional manner he talked about how it was the property owner's 'fault'. I explained to him that nevertheless we were entitled to have the deposit back, and asked him whether the transfer had been completed as we needed it urgently. He asked me in a derisory tone why I didn't have better things to do than phone him and ask for my money. I asked again whether it had been done, as we needed to look at other properties that day and couldn't secure one unless we had the money for a deposit. He told me it would be 'actioned'. Despite several requests, he refused to explain what that meant, or when it would be done, but eventually said 'you will get your money today'. The entire time his tone was sneering and bullying, with not a hint of empathy, and by the end of the conversation I was crying over the phone, which obviously didn't concern him at all.
I did not receive my money that day, despite his claim that I would. I wrote him an email that evening, threatening him with legal action if he did not refund my money first thing in the morning. The next morning he emailed saying the refund had now been processed, and I received the money back into my account.
This whole business caused me a huge amount of unnecessary stress when I was already facing the prospect of becoming suddenly homeless. These are not good people
More reviews for Urpad
Having only 2 weeks left of our tenancy and needing to find another place to live and pay a holding deposit immediately, we desperately needed our deposit back from Urpad ASAP.
The owners of the property informed us we could contact Urpad and they would pay back our deposit. I emailed Urpad with my bank details and was ignored. I then spoke on the phone to a man named Tim who worked for the company. I explained the situation, and in a very unprofessional manner he talked about how it was the property owner's 'fault'. I explained to him that nevertheless we were entitled to have the deposit back, and asked him whether the transfer had been completed as we needed it urgently. He asked me in a derisory tone why I didn't have better things to do than phone him and ask for my money. I asked again whether it had been done, as we needed to look at other properties that day and couldn't secure one unless we had the money for a deposit. He told me it would be 'actioned'. Despite several requests, he refused to explain what that meant, or when it would be done, but eventually said 'you will get your money today'. The entire time his tone was sneering and bullying, with not a hint of empathy, and by the end of the conversation I was crying over the phone, which obviously didn't concern him at all.
I did not receive my money that day, despite his claim that I would. I wrote him an email that evening, threatening him with legal action if he did not refund my money first thing in the morning. The next morning he emailed saying the refund had now been processed, and I received the money back into my account.
This whole business caused me a huge amount of unnecessary stress when I was already facing the prospect of becoming suddenly homeless. These are not good people
29 Beaumont Street, Saint Judes, Bristol
1 ★☆☆☆☆
Property rating
We did not rent the property in the end as the previous tenants did not want to leave.
Saint Judes, Bristol
1 ★☆☆☆☆
Area rating
We didn't live there as the tenancy fell through at the last minute, so we never moved in.
More reviews for Saint Judes
Other reviews in Saint Judes
Address
Reviewed
22 August 2018
11 July 2017
Other reviews in BS5
Address
Reviewed
17 August 2024
6 December 2023
9 May 2023
18 February 2020
29 October 2019
15 February 2019
14 February 2019
20 September 2018
22 August 2018
11 July 2017
28 June 2017
29 May 2017
Other reviews in Bristol
Address
Reviewed
4 December 2025
2 October 2025
1 September 2025
25 August 2025
1 August 2025
18 June 2025
9 May 2025
27 April 2025
27 April 2025
20 December 2024
24 November 2024
26 September 2024
29 August 2024
29 August 2024
20 August 2024
17 August 2024
9 August 2024
12 July 2024
30 May 2024
29 April 2024
24 April 2024
22 March 2024
26 January 2024
6 December 2023
6 December 2023
5 December 2023
26 November 2023
8 November 2023
6 November 2023
1 September 2023
27 August 2023
1 August 2023
15 July 2023
9 May 2023
21 March 2023
23 January 2023
22 September 2022
5 September 2022
18 August 2022
9 June 2022
7 June 2022
27 April 2022
7 March 2022
6 January 2022
23 November 2021
15 October 2021
1 September 2021
30 August 2021
26 July 2021
15 July 2021
10 July 2021
1 July 2021
17 June 2021
31 May 2021
19 April 2021
31 March 2021
23 September 2020
17 August 2020
1 August 2020
6 June 2020
21 May 2020
8 May 2020
29 April 2020
24 April 2020
16 April 2020
19 March 2020
18 February 2020
1 February 2020
22 January 2020
28 November 2019
7 November 2019
30 October 2019
29 October 2019
12 October 2019
11 October 2019
3 October 2019
2 October 2019
31 July 2019
19 June 2019
5 June 2019
18 April 2019
16 April 2019
16 April 2019
8 April 2019
1 April 2019
26 March 2019
12 March 2019
15 February 2019
14 February 2019
20 January 2019
9 January 2019
1 January 2019
14 December 2018
14 December 2018
14 December 2018
14 December 2018
7 December 2018
3 October 2018
20 September 2018
11 September 2018
9 September 2018
27 August 2018
22 August 2018
15 August 2018
11 August 2018
24 July 2018
16 July 2018
11 July 2018
11 July 2018
28 June 2018
24 June 2018
11 June 2018
15 May 2018
12 May 2018
10 May 2018
10 May 2018
10 March 2018
6 March 2018
2 March 2018
28 February 2018
25 January 2018
24 December 2017
14 November 2017
8 November 2017
30 October 2017
18 October 2017
18 October 2017
7 October 2017
12 September 2017
28 August 2017
24 August 2017
23 August 2017
23 August 2017
21 August 2017
12 August 2017
12 July 2017
11 July 2017
11 July 2017
9 July 2017
9 July 2017
4 July 2017
3 July 2017
29 June 2017
28 June 2017
28 June 2017
27 June 2017
24 June 2017
21 June 2017
19 June 2017
15 June 2017
14 June 2017
14 June 2017
13 June 2017
13 June 2017
13 June 2017
29 May 2017
12 May 2017
9 May 2017
9 May 2017
9 May 2017
9 May 2017
9 May 2017
2 May 2017
26 April 2017
21 April 2017
20 April 2017
20 April 2017
18 April 2017
17 April 2017
17 April 2017
11 April 2017
11 April 2017
30 March 2017
28 March 2017
28 March 2017
28 March 2017
28 March 2017
28 March 2017
28 March 2017
24 March 2017
22 March 2017
22 March 2017
21 March 2017
21 March 2017
20 March 2017
14 March 2017
13 March 2017
13 March 2017
13 March 2017
11 March 2017
10 March 2017