Tenancy review for 31 Toronto Road in Horfield, Bristol rented from Claudette Woolcock

“Claudette Woolcock, landlady in Bristol”
31 Toronto Road, Horfield, Bristol, BS7 0JP View on map
Overall Tenancy Rating: 1
★☆☆☆☆☆☆☆☆☆
Moved In: 26/09/2020
Rent: £450
Date reviewed: 26 July 2021
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Landlord review for Claudette Woolcock, Bristol

Landlord rating: 1
Awful experience with this landlady. I've seen the room in a shared house advertised on Spareroom and later we did a virtual tour on WhatsApp. All seemed good and she seemed super friendly, until I arrived in Bristol at the address she gave for the house, no one from her team to great me, to house key and more importantly, IT WAS A DIFFERENT HOUSE! It was not the house I've seen on the tour. I confronted her and she said that the house I've seen was taken so she thought to give me a room of this other hourse without telling me! I realized it was a different house AFTER I SIGNED and I arrived in Bristol. With Covid, I though it would be a good idea to do the tour online but that was BIG MISTAKE. She said she thought she was doing me a 'favour' by giving me the biggest room in the house, without acknoleding the fact it was a literally different house from the one I signed up for!!! After I moved in, me and my housemate found the garden door that wouldn't close and it took her a week to send someone to fix it! Also, me and my housemate talked with other people from her other properties and they confirmed that they were also lied to before moving in the house and even their neighnours told them to be careful with her. Avoid like the plague!
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Property review for 31 Toronto Road, Horfield, Bristol

Property rating: 3
In general a nice house, but the carpets were super old and dusty, the vacuum cleaner she provided with the house wasn't cleaning at all and we had to deal with a door with a broken lock for a week, mind you ,both me and my housemates were female.
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Area review for Horfield, Bristol

Area rating: 5
Horfield. Pretty okay area full of students. Given the distance from city centre and the university though, I would say it's too expensive
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