Tenancy review for 9 Hamilton Road in Southville, Bristol rented from Mark H rented via Andrews

“Beautiful house, conscientious landlord ”
9 Hamilton Road, Southville, Bristol, BS3 1PA View on map
Overall Tenancy Rating: 7
★★★★★★★☆☆☆
Moved In: 28/11/2013
Date reviewed: 28 March 2017
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Landlord review for Mark H, Bristol

Landlord rating: 9
Mark is a really nice guy. He is a buy-to-let landlord owning several properties, however, he seemed like a genuinely conscientious and decent person. He was really friendly and wanted to get to know us, which we appreciated. He took pride in the property, which he had refurbished himself after buying it at auction. Any issues we had with repairs were dealt with promptly. Communication was really good, and he respected our right to enjoy the property and make it our home without constant interference. We stayed in touch with him after life circumstances forced us to move out, as we would love to rent from him again in future.
The only reason I didn't give him full marks was because he went through an agency, which inevitably cost everyone a lot of money and hassle.
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Letting agent review for Andrews, Bristol

Agency rating: 2
I give them some stars because unlike other agencies I have experienced they did not try to actively con us out of extra money. However, agency fees were extortionate, especially considering they were really of no help to us. It was difficult to get them to answer the phone. They would phone me whileI was at work and when I called back couldn't remember why they rang - on several occasions. They asked for documents to be faxed to them, then sent frantic emails saying we had failed to fax them in on time - in actual fact it turned out they hadn't checked the fax tray in the office. They mis-communicated the landlord's requirements, telling us he would never allow a pet to be kept at the property. When we spoke to him in person it turned out he was happy for us to keep a pet.
Thankfully, we only dealt with the agency during the moving in period, after which management of the property was handed over to the landlord.
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Property review for 9 Hamilton Road, Southville, Bristol

Property rating: 9
The house had been newly refurbished when we moved in. Everything was pretty much perfect - new wooden floors downstairs and carpets upstairs, brand new kitchen with all appliances including dishwasher, utility room with tumble dryer and washing machine, new bathroom with amazing shower. Neutral decor throughout and landlord was happy for us to decorate. Lovely attic conversion. Garden had new decking but plants needed a bit of TLC. Beautiful big spacious rooms, new double glazing, bay windows.
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Area review for Southville, Bristol

Area rating: 9
A lovely quiet street full of friendly neighbours, and a very safe community feel. North Street with shops, pubs, restaurants and the Tobacco Factory theatre just down the road. A park nearby, and a short walk in to town.
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