Student Housing Lancaster, Lancaster

The online listing is incorrect stating things like there being a wash basin in each room which is wrong, so do look at the photos and the house itself. The price has risen significantly since I lived there (£95 a week), and while the house was lovely the distance from university means I argue whether it is value for money anymore. Student Housing Lancaster were fairly helpful with issues such as our boiler breaking and someone was usually sent within a day or two (after suggesting we look on youtube how to fix it no less!). Gareth was generally helpful with everything, and paying rent was easy - however they are not accredited by the LU Homes scheme so do note you are liable to another person's rent if their guarantor does not pay. If you are late with your rent there will be significant charges, but if up to date there is nothing to worry about. We got full deposits back (kept in an a deposit protection scheme) after keeping the house in good condition, but cleaning charges are high if you leave it in a state.
When we were unfortunately broken into they sent someone round the next morning and sorted all the repairs promptly without charging us for the damage.

I have not requested any repairs this year so cannot comment on their response to requests. However I accidentally locked myself one evening - I called Student Housing Lancaster and they responded within 10 minutes, arriving to the property with the keys within 20. Unfortunately there was a lot of mess when I moved in and I found when moving furniture and doing cleaning myself that there were areas that clearly hadn't been cleaned in a very long time which is disappointing - but at least there's no excuse to not give me my deposit back as it is definitely in a better state than it was when I moved in!!