Letting agent reviews for
Oak Estates, Sheffield
Average agency Rating: 1
★☆☆☆☆☆☆☆☆☆
Number of times reviewed: 1
Reviews aren't verified by Marks Out Of Tenancy but we check for and remove fake reviews and content when we’re informed.
Oak Estates, Sheffield
Reviewed 23 July 2019
★☆☆☆☆☆☆☆☆☆
The letting agent scheduled viewings and let themselves into our property on multiple occasions without the legally required twenty-four hours' notice. Sometimes, we only found out because one of us was in. Other times, they emailed us half an hour beforehand. They came to take photos of the property before we moved out (again with no notice) which they explained would be used as evidence in returning our deposit - this was unfair considering we were still living there and hadn't yet completed a house clean for move-out.
We had to wait months for a replacement hoover after reporting it broken.
Another really odd thing they did is moved somebody into the spare room with less than twenty-four hours' warning for us. It was completely bizarre for them to not give us a proper heads up which would've allowed us to prepare for a new tenant arriving (making space for them in cupboards, etc), or even to see if the tenant liked us/we liked them. Thankfully, the tenant was fine, but this was still strange and an inconvenience for everyone involved. Beware if you're in a group smaller than the property allows for!
We had problems with the letting agent as we didn't feel that they managed the property fairly or sufficiently. They also let the flat upstairs, who caused the rubbish problems described in the "property" section. When we contacted the lettings agent to complain after cleaning it all out to avoid vermin or our bins not being collected, they simply forwarded our email to the tenants upstairs, violating our privacy under GDPR by sharing our details without consent. They failed to intervene in any proper way and the issue was not resolved, causing a headache for us.
Read Full Review ⇒
We had to wait months for a replacement hoover after reporting it broken.
Another really odd thing they did is moved somebody into the spare room with less than twenty-four hours' warning for us. It was completely bizarre for them to not give us a proper heads up which would've allowed us to prepare for a new tenant arriving (making space for them in cupboards, etc), or even to see if the tenant liked us/we liked them. Thankfully, the tenant was fine, but this was still strange and an inconvenience for everyone involved. Beware if you're in a group smaller than the property allows for!
We had problems with the letting agent as we didn't feel that they managed the property fairly or sufficiently. They also let the flat upstairs, who caused the rubbish problems described in the "property" section. When we contacted the lettings agent to complain after cleaning it all out to avoid vermin or our bins not being collected, they simply forwarded our email to the tenants upstairs, violating our privacy under GDPR by sharing our details without consent. They failed to intervene in any proper way and the issue was not resolved, causing a headache for us.
