Letting agent reviews for
Metro Student Accommodation, Reading
Average agency Rating: 4
★★★★☆☆☆☆☆☆
Number of times reviewed: 1
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Metro Student Accommodation, Reading
Reviewed 6 June 2020
★★★★☆☆☆☆☆☆
The landlords were apologetic about the state of the house at the start of our tenancy but they didn't actually do much to rectify the situation. We asked for an inventory but were told there wasn't one. We had to judge ourselves whether items came with the house or belonged to the ex-tenants and could be disposed of.
We had to remind the company on multiple occasions that 24 hours notice to enter the property was a legal requirement. Throughout the year there were lots of appointments with various tradesmen entering the property, many more than I have ever had in previous rental properties. On none of these occasions were we asked when would be convenient, just told when an appointment had been made for.
One time we did ask for an appointment to be changed, as it was reading week at our university and lots of us were away. This wish was basically ignored and they proceeded with the viewing. Furthermore the property manager left rooms unlocked and lights on.
During the tenancy they were helpful with rectifying important issues, providing us with a new fridge freezer and washing machine when these broke.
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We had to remind the company on multiple occasions that 24 hours notice to enter the property was a legal requirement. Throughout the year there were lots of appointments with various tradesmen entering the property, many more than I have ever had in previous rental properties. On none of these occasions were we asked when would be convenient, just told when an appointment had been made for.
One time we did ask for an appointment to be changed, as it was reading week at our university and lots of us were away. This wish was basically ignored and they proceeded with the viewing. Furthermore the property manager left rooms unlocked and lights on.
During the tenancy they were helpful with rectifying important issues, providing us with a new fridge freezer and washing machine when these broke.
