Letting agent reviews for Posh Pads, Southampton

Avoid. We rented a student house for a year with Posh Pads. When we moved out we spent hours tidying and cleaning, leaving the house in a better condition than when we moved in (we took plenty of photos to prove this). However, Posh Pads attempted to charge us almost £700 for cleaning. I emailed requesting evidence that the property was in a bad condition multiple times and was ignored. I then called up to ask for evidence and was told that they didn't have anything. The woman on the phone got incredibly aggressive and refused to cooperate. A few weeks later, after my housemate also called up, we were sent an invoice for cleaning (which they had previously claimed they didn't have) and told that we now only owed £450ish. Looking at the invoice, there were also several suggestions that it had been faked. We requested photo evidence of uncleanliness, which Posh Pads refused to give us, despite this being an essential part of any check out report (which they also refused to share). We took the case to the deposit protection scheme and presented our evidence (Posh Pads presented nothing) and we received the full deposit. In several emails with Posh Pads, they made incorrect claims about the deposit protection resolution process to try and deter us from continuing. If you have a contract with Posh Pads, take photos and gather evidence because they will likely try to claim large amounts from the deposit. Additionally, remember that the burden of proof is on the landlord/agent to prove any deductions from the deposit are justified.