Letting agent reviews for
Leaders, Forest Hill
Average agency Rating: 4
★★★★☆☆☆☆☆☆
Number of times reviewed: 1
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Leaders, London
Reviewed 4 December 2022
★★★★☆☆☆☆☆☆
A lot of the problems we had with our agency, were really the fault of our landlord, as it seems he was very unresponsive. That said, our agents tended to be very slow to reply and were not good at updating us.
In the most serious example, when we moved in the heating was completely broken. It took almost 3 months to get a new boiler, leaving us without heating in the depths of winter. We had to arrange all of the appointments ourselves and had to constantly badger the letting agent for updates, going up the chain of management to ever achieve any results
The letting agents seem to have no understanding of basic laws and tenants protections - they pressured us into paying for a "no deposit option", by heavily suggesting we wouldn't be given the property if we didn't pah the extra money (which seems to violate the laws around Agency fees). When we later moved to a standard deposit, it took them months, and lots of badgering by us to put it into a protection scheme.
Part of me wants to be sympathetic to them, as if a landlord is awful there isn't loads they can do, but they were completely disorganised and inattentive. They knew we were living in a freezing home in winter and still would forget to email back, forget to tell us they were on holiday, make excuses etc.
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In the most serious example, when we moved in the heating was completely broken. It took almost 3 months to get a new boiler, leaving us without heating in the depths of winter. We had to arrange all of the appointments ourselves and had to constantly badger the letting agent for updates, going up the chain of management to ever achieve any results
The letting agents seem to have no understanding of basic laws and tenants protections - they pressured us into paying for a "no deposit option", by heavily suggesting we wouldn't be given the property if we didn't pah the extra money (which seems to violate the laws around Agency fees). When we later moved to a standard deposit, it took them months, and lots of badgering by us to put it into a protection scheme.
Part of me wants to be sympathetic to them, as if a landlord is awful there isn't loads they can do, but they were completely disorganised and inattentive. They knew we were living in a freezing home in winter and still would forget to email back, forget to tell us they were on holiday, make excuses etc.
