Tenancy review for 7 Welby Street in London Borough Of Lambeth, London rented from Michael Gayle rented via Leaders

“Awful letting agent and even worse landlord”
7 Welby Street, London Borough Of Lambeth, London, SE5 9QX View on map
Overall Tenancy Rating: 5
★★★★★☆☆☆☆☆
Moved In: 01/11/2021
Rent: £1450
Date reviewed: 4 December 2022
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Landlord review for Michael Gayle, London

Landlord rating: 1
A completely absent landlord. As mentioned, left us without heating for 3 months in winter and only responded when we took matters into our own hands and rang him at his workplace. He did give us a partial refund for those months when we demanded it, but made us feel we could never request repairs after that point, or risk not having our contract renewed.

When we did ask to renew the contract (we honestly did love the flat aside from the awful agent and landlord) we were callously our request had been refused. We sent a long personal letter asking to renew (my partner was in recovery from surgery so we really didn't want to move) the landlord didn't even bother to reply himself, just said no through the agent. Now, months after we moved out, the property is vacant, showing there was no reason to force us to leave.

The condition of the property - the paintwork, floorboards, and particularly the overgrown garden - as well as his absent attitude, truly shows that this landlord, Michael Gayle, did not care about his property, his tenants, or even really see them as human beings.
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Letting agent review for Leaders, London

Agency rating: 4
A lot of the problems we had with our agency, were really the fault of our landlord, as it seems he was very unresponsive. That said, our agents tended to be very slow to reply and were not good at updating us.

In the most serious example, when we moved in the heating was completely broken. It took almost 3 months to get a new boiler, leaving us without heating in the depths of winter. We had to arrange all of the appointments ourselves and had to constantly badger the letting agent for updates, going up the chain of management to ever achieve any results

The letting agents seem to have no understanding of basic laws and tenants protections - they pressured us into paying for a "no deposit option", by heavily suggesting we wouldn't be given the property if we didn't pah the extra money (which seems to violate the laws around Agency fees). When we later moved to a standard deposit, it took them months, and lots of badgering by us to put it into a protection scheme.

Part of me wants to be sympathetic to them, as if a landlord is awful there isn't loads they can do, but they were completely disorganised and inattentive. They knew we were living in a freezing home in winter and still would forget to email back, forget to tell us they were on holiday, make excuses etc.
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Property review for 7 Welby Street, London Borough Of Lambeth, London

Property rating: 5
We did actually love this flat which is why we put up with the awful letting agent and landlord.

The rooms were large with high ceilings, it had a large garden and nice new carpets in the bedroom.

But the place had clearly not been taken care of - peeling paint on the doors, big crack in a window, mould in the washing machine etc. And the large garden was completely overgrown and unmanageable. But the agents and the landlord made us feel like we couldn't raise issues as they wouldn't be dealt with quickly and we might have our contract ended if we "caused trouble." Jokes on us, we ended up being made to leave anyway.
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Area review for London Borough Of Lambeth, London

Area rating: 8
Camberwell is wonderful, full of great pubs and restaurants. The tube is approx 20 min walk to the tube, 10-15 min walk to Loughborough Junction and Denmark Hill train stations, and well connected for many buses.

This property is on a lovely quiet cul de sac next to a really nice park.
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