Tenancy review for 2 Dorset Square in Bryanston And Dorset Square, London rented via kubie-gold
“DO NOT USE - unsympathetic and unprofessional agents.”
Overall Tenancy Rating: 1
★☆☆☆☆☆☆☆☆☆
Moved In: 15/03/2020
Rent: £1798
Date reviewed: 27 March 2020
Reviews aren't verified by Marks Out Of Tenancy but we check for and remove fake reviews and content when we’re informed.
Letting agent review for kubie-gold, Paddington
Agency rating: 1
My partner and I made the decision Sunday 15th March to put a holding deposit down with Kubie Gold on a property in Marylebone. The agent we were dealing with was in constant communication regarding referencing and arranging a move in date. By Wednesday 18th March, we got the unfortunate news that my partner was being made redundant due to the COVID-19 outbreak. Because of this and the uncertainty with the country, we decided not to proceed with moving. I contacted our letting agent to explain our situation. When the conversation about the holding deposit came up, the letting agent explained that because we, the tenants, were cancelling the agreement, we were not entitled to having the deposit back. After re explaining our situation again, and trying to compromise with the cost, the letting agent would not agree about giving back our deposit. This conversation ended by the letting agent hanging up on the call abruptly. We need emailed back and forth to try to solve the cost. The agent then stated another couple were interested in the property at the same time as when we were interested, and because of our interest, they turned the couple away. They pointed out they were out of pocket because of our decision. I explained, the property wasn’t taken off any website or listing while we were doing references, it had been 2.5 working days from putting a holding deposit down, and changing our mind. My partner was made redundant and the whole country was facing unpredictable circumstances. Would they rather we moved into a property that our salaries wouldn’t cover, and not pay the rent? Therefore leaving the letting agent and landlord further out of pocket. Also to mention at this stage a lockdown situation was not enforced but was heavily suggested by the media and we would not be able to arrange moving during this time. The agent then compared his situation of having to work from home and video viewings to my partners redundancy, which is ridiculous as they’re not even anything similar. Eventually the letting agent stopped responding to emails. We then decided to write a Facebook review to warn off people of the heartless and unsympathetic letting agents. Once submitted, they were quick to call blame on us publicly on Facebook and showed no remorse. We responded with facts and outrage on how we were treated. I had reached out to other letting agents in the area to get their response, and all three agreed that Kubie Gold had taken a very harsh stance considering the situation. Do not use this company as they’re cowboy letting agents only after your money.
More reviews for kubie-gold ⇒
Property review for 2 Dorset Square, Bryanston And Dorset Square, London
Property rating: 1
Due to COVID-19, we were never able to actually see the apartment. We were sent videos from the tenant in the property.
More reviews for 2 Dorset Square ⇒
Area review for Bryanston And Dorset Square, London
Area rating: 1
Due to the COVID-19 outbreak, we were not able to move into this property. All viewings had taken place via pre recorded videos by the occupying tenant.
More reviews for Bryanston And Dorset Square ⇒
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