Tenancy review for 6 Hawcroft Court York Street in City Of Westminster, London rented from Sibel Brian Chilvers rented via Draker Lettings
“Flat 6 Hawcroft Court London W1U6PE”
Overall Tenancy Rating: 3
★★★☆☆☆☆☆☆☆
Moved In: 10/01/2019
Rent: £525
Date reviewed: 19 November 2019
Reviews aren't verified by Marks Out Of Tenancy but we check for and remove fake reviews and content when we’re informed.
Landlord review for Sibel Brian Chilvers, East Kennett
Landlord rating: 1
The Landlord refused to allow even the most basic repairs to be carried out without his sign off which did mean we waited almost two months before the list of repairs was complete. The place is owned by an elderly couple who are reluctant to spend any money on the property. The kitchen looks great in the pics but is cheaply done and the extractor fan and light had not even been properly connected. the sink continues to leak and the joints are rusting. The only time they responded quickly was when the water from the washing machine gushed out of a split hose. All the repairs required several quotes with no rush to get anything sorted.
More reviews for Sibel Brian Chilvers ⇒
Letting agent review for Draker Lettings, Chelsea
Agency rating: 1
We agreed with the agency that net curtains and curtains would be replaced or fixed before we moved in. Also bulbs to be replaced. We also agreed withthem that most of the furniture would be removed (it was advertised as furnished or unfinished). We reluctantly agreed to keep two sofas if they could locate the back cushions.
When we moved in they had not done any of these things. The sofa's did not have back cushions and they agreed to us removing one at our cost as long as we replaced it when we left!
They failed to disclose the fact that the bathroom air vent was broken and was never fixed. They failed to mention the electricity meter was in the basement flat to which we have no right of access and is often vacant.
They refused to tell us the contact details of the managing agent which meant we were not able to contact anyone regarding the smoking issue in the stairwell or the clandestine Air B&B operating. When the managing agent gave notice they were removing the entry keypad and replacing it with a key lock, the agent failed to inform us and also claimed they did not have the managing agents details. We spent several days effectively trapped in the flat (only one of us could leave) until we got the keys from the managing agent directly. They had been ready for collection several weeks previously.
They are slow to respond and when you ring to chase up on anything they come back an hour later having suddenly been able to contact the landlord.
We have had three people in 8 months all of whom are very young and clueless.
More reviews for Draker Lettings ⇒
When we moved in they had not done any of these things. The sofa's did not have back cushions and they agreed to us removing one at our cost as long as we replaced it when we left!
They failed to disclose the fact that the bathroom air vent was broken and was never fixed. They failed to mention the electricity meter was in the basement flat to which we have no right of access and is often vacant.
They refused to tell us the contact details of the managing agent which meant we were not able to contact anyone regarding the smoking issue in the stairwell or the clandestine Air B&B operating. When the managing agent gave notice they were removing the entry keypad and replacing it with a key lock, the agent failed to inform us and also claimed they did not have the managing agents details. We spent several days effectively trapped in the flat (only one of us could leave) until we got the keys from the managing agent directly. They had been ready for collection several weeks previously.
They are slow to respond and when you ring to chase up on anything they come back an hour later having suddenly been able to contact the landlord.
We have had three people in 8 months all of whom are very young and clueless.
Property review for 6 Hawcroft Court York Street, City Of Westminster, London
Property rating: 2
When we moved in this was the list of problems which took 6 weeks or more to resolve:
Kitchen:
Extractor fan did not work
Lights in extractor fan missing.
Light in fridge not working took. It 3 weeks ago to replace this. Not working again as faulty connection
Dishwasher door could not open fully as kick board underneath blocked it.
Kitchen taps loose and connection rusted so cannot be tightened further. Will break and already leaking yet landlord refuses to replace. We found water under sink when we arrived and it kept coming back.
Bulb in light did not work another has the fitting broken so it extends out of socket
There were no instruction manuals. We had to provide our own.
No blinds and although net curtain (the only thing one they said they would do here) put up it did not fit window so will get dirty quickly.
Light bulbs, net and blinds were part of agreement before we signed the contract.
Reception:
Wall light not working we have replaced both bulbs
No lamp shade and bulb not designed for this room
Curtains not fitted correctly and broken at one end. So window not covered and privacy lost.
Curtains not for the window and the cover radiator so preventing heat entering the room. Also not cleaned.
No net curtain
No tv lead to Aerial.
Bathroom:
Radiator leaking
Seal around bath done the day we moved in and stank.
Sink and floor not sealed as agreed before we signed contract.
Door stopper not fixed means glass mirror behind can be cracked
Electrics for lights behind false window not properly sealed just tape. Dangerous.
No extractor fan. We were told there was one and it would be fixed as condition of moving in. Never fixed as a leasehold cost and no one is making it happen
Toilet seat loose and did eventually break.
Light not working in ceiling. Another one has broken since and needed complete replacement
Hallway:
Door hinge wearing out and missing screws
Carpet coming away from metal cover which also has screws sticking out. Dangerous.
Main bedroom:
Radiator valve cover worn inside so cannot use.
No net curtain
No curtains
Blind damaged and does not keep warmth in room.
Light shade damaged
Second bedroom:
Radiator valve cover worn inside so cannot use
No net curtain
Curtains don’t fit properly. To big for window not clean
Light shade damaged
Professional clean:
There were several days between tenants moving out and we moving in. The flat was cleaned the morning our rent started which prevented us moving in until the afternoon and then the carpets were still wet.
Floor not vacuumed under sofas. Tv was not moved so dirty underneath. Corners of bathroom not clean. Nor was toilet bowl or sink sealant. Windows were not cleaned.
Soiled linen was left in various rooms. Broken vacuum cleaners a motor covered in oil and stained plastic containers as well as list going back to 2014 left on cupboard.
There was personal objects left behind by previous tenant we had to clear away.
A rusty soiled toilet brush was left under the kitchen sink and another soiled brush left in bathroom.
This was NOT a professional clean just a paid for clean. In the end we disposed of 8 black bags of rubbish
Also:
Electricity meter was not read. We were not told about access or that by point was also in basement flat. Over two weeks to get meter read and we still have no way to contact basement flat or know what the standard arrangements are for access.
We were not told telephone point was in basement flat. Lack of access has prevented us from installing WiFi.
We have paid to remove sofas. Part of condition of agreeing to sign contracts was that if the back to the sofas could not be found they would be replaced. The backs were not found.
We cleaned bathroom seal now so does not need doing. Put up own curtains for £50 two room on lampshades bulbs.
On the building as a whole. The floors are floor boards which means you can hear a lot. The walls are also thin. There are also numerous air vents which connect the flats and sound and smells travel.. Flat 8 above us has wooden flooring and you can hear everything. Current tenants are students who come in during the early hours drink and noisy. So our nights are very restless. You can hear the hoover, singing, and walking around. We have since made a formal complaint as covenants actually disallow the installation of wooden floors. They have to be carpeted.
The windows are single glaze so do not keep out much sound and the road is busy and after the changes to lights and road layout, horns are used a lot in traffic jam frustration.
All the leaks in the kitchen mean we now have mushrooms growing in a corner.
More reviews for 6 Hawcroft Court York Street ⇒
Kitchen:
Extractor fan did not work
Lights in extractor fan missing.
Light in fridge not working took. It 3 weeks ago to replace this. Not working again as faulty connection
Dishwasher door could not open fully as kick board underneath blocked it.
Kitchen taps loose and connection rusted so cannot be tightened further. Will break and already leaking yet landlord refuses to replace. We found water under sink when we arrived and it kept coming back.
Bulb in light did not work another has the fitting broken so it extends out of socket
There were no instruction manuals. We had to provide our own.
No blinds and although net curtain (the only thing one they said they would do here) put up it did not fit window so will get dirty quickly.
Light bulbs, net and blinds were part of agreement before we signed the contract.
Reception:
Wall light not working we have replaced both bulbs
No lamp shade and bulb not designed for this room
Curtains not fitted correctly and broken at one end. So window not covered and privacy lost.
Curtains not for the window and the cover radiator so preventing heat entering the room. Also not cleaned.
No net curtain
No tv lead to Aerial.
Bathroom:
Radiator leaking
Seal around bath done the day we moved in and stank.
Sink and floor not sealed as agreed before we signed contract.
Door stopper not fixed means glass mirror behind can be cracked
Electrics for lights behind false window not properly sealed just tape. Dangerous.
No extractor fan. We were told there was one and it would be fixed as condition of moving in. Never fixed as a leasehold cost and no one is making it happen
Toilet seat loose and did eventually break.
Light not working in ceiling. Another one has broken since and needed complete replacement
Hallway:
Door hinge wearing out and missing screws
Carpet coming away from metal cover which also has screws sticking out. Dangerous.
Main bedroom:
Radiator valve cover worn inside so cannot use.
No net curtain
No curtains
Blind damaged and does not keep warmth in room.
Light shade damaged
Second bedroom:
Radiator valve cover worn inside so cannot use
No net curtain
Curtains don’t fit properly. To big for window not clean
Light shade damaged
Professional clean:
There were several days between tenants moving out and we moving in. The flat was cleaned the morning our rent started which prevented us moving in until the afternoon and then the carpets were still wet.
Floor not vacuumed under sofas. Tv was not moved so dirty underneath. Corners of bathroom not clean. Nor was toilet bowl or sink sealant. Windows were not cleaned.
Soiled linen was left in various rooms. Broken vacuum cleaners a motor covered in oil and stained plastic containers as well as list going back to 2014 left on cupboard.
There was personal objects left behind by previous tenant we had to clear away.
A rusty soiled toilet brush was left under the kitchen sink and another soiled brush left in bathroom.
This was NOT a professional clean just a paid for clean. In the end we disposed of 8 black bags of rubbish
Also:
Electricity meter was not read. We were not told about access or that by point was also in basement flat. Over two weeks to get meter read and we still have no way to contact basement flat or know what the standard arrangements are for access.
We were not told telephone point was in basement flat. Lack of access has prevented us from installing WiFi.
We have paid to remove sofas. Part of condition of agreeing to sign contracts was that if the back to the sofas could not be found they would be replaced. The backs were not found.
We cleaned bathroom seal now so does not need doing. Put up own curtains for £50 two room on lampshades bulbs.
On the building as a whole. The floors are floor boards which means you can hear a lot. The walls are also thin. There are also numerous air vents which connect the flats and sound and smells travel.. Flat 8 above us has wooden flooring and you can hear everything. Current tenants are students who come in during the early hours drink and noisy. So our nights are very restless. You can hear the hoover, singing, and walking around. We have since made a formal complaint as covenants actually disallow the installation of wooden floors. They have to be carpeted.
The windows are single glaze so do not keep out much sound and the road is busy and after the changes to lights and road layout, horns are used a lot in traffic jam frustration.
All the leaks in the kitchen mean we now have mushrooms growing in a corner.
Area review for City Of Westminster, London
Area rating: 7
It is very near Baker Street and Marylebone. The road is noisy of course but there are plenty of amenities close by open everyday until late. Public transport is close and Marylebone high street is not far away. Good shops restaurants and pubs as well
More reviews for City Of Westminster ⇒
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