Letting agent reviews for
Draker Lettings, Chelsea
Average agency Rating: 5
★★★★★☆☆☆☆☆
Number of times reviewed: 1
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Draker Lettings, Chelsea
Reviewed 19 November 2019
★☆☆☆☆☆☆☆☆☆
We agreed with the agency that net curtains and curtains would be replaced or fixed before we moved in. Also bulbs to be replaced. We also agreed withthem that most of the furniture would be removed (it was advertised as furnished or unfinished). We reluctantly agreed to keep two sofas if they could locate the back cushions.
When we moved in they had not done any of these things. The sofa's did not have back cushions and they agreed to us removing one at our cost as long as we replaced it when we left!
They failed to disclose the fact that the bathroom air vent was broken and was never fixed. They failed to mention the electricity meter was in the basement flat to which we have no right of access and is often vacant.
They refused to tell us the contact details of the managing agent which meant we were not able to contact anyone regarding the smoking issue in the stairwell or the clandestine Air B&B operating. When the managing agent gave notice they were removing the entry keypad and replacing it with a key lock, the agent failed to inform us and also claimed they did not have the managing agents details. We spent several days effectively trapped in the flat (only one of us could leave) until we got the keys from the managing agent directly. They had been ready for collection several weeks previously.
They are slow to respond and when you ring to chase up on anything they come back an hour later having suddenly been able to contact the landlord.
We have had three people in 8 months all of whom are very young and clueless.
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When we moved in they had not done any of these things. The sofa's did not have back cushions and they agreed to us removing one at our cost as long as we replaced it when we left!
They failed to disclose the fact that the bathroom air vent was broken and was never fixed. They failed to mention the electricity meter was in the basement flat to which we have no right of access and is often vacant.
They refused to tell us the contact details of the managing agent which meant we were not able to contact anyone regarding the smoking issue in the stairwell or the clandestine Air B&B operating. When the managing agent gave notice they were removing the entry keypad and replacing it with a key lock, the agent failed to inform us and also claimed they did not have the managing agents details. We spent several days effectively trapped in the flat (only one of us could leave) until we got the keys from the managing agent directly. They had been ready for collection several weeks previously.
They are slow to respond and when you ring to chase up on anything they come back an hour later having suddenly been able to contact the landlord.
We have had three people in 8 months all of whom are very young and clueless.
