Tenancy review for 15 Wellington Way in Bromley North, London rented from Keyu Tan rented via Keatons
“Con-artist landlady teams up with scammer estate agents”
Overall Tenancy Rating: 2
★★☆☆☆☆☆☆☆☆
Moved In: 13/09/2018
Rent: £1250
Date reviewed: 15 February 2019
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Landlord review for Keyu Tan, Blackheath
Landlord rating: 1
Landlady is a con artist who refused to carry out repairs or action any of the pre-move requirements. She waited until the day that I was originally supposed to move in to ask Keatons to manage the flat. When I asked her about this via LinkedIn, she would send vague replies about not having time to do anything. According to a previous tenant, she has a history of not carrying out repairs and attempting to withhold deposits. Her behaviour towards me when I decided to leave the flat made it clear that she felt no remorse about the state the flat was in and had never intended to carry out any of the repairs. She was rude, entitled and would blame Keatons for problems her inaction had caused.
More reviews for Keyu Tan ⇒
Letting agent review for Keatons, Stratford
Agency rating: 2
When tasked with managing the flat, Keatons failed to carry out repairs or properly clean the property. During the viewing, one of their estate agents insisted that the flat had already been professionally cleaned even when it clearly hadn't and there were still visible crumbs in the fridge. It took them three days to find a cleaner and the one they found didn't even remove the grime in the kitchen. This, combined with their constant refusal to confirm the amount that I needed to pay prior to the move, caused severe delays and set the move back by multiple days. When I reported them to the council for refusing to clear the mould they lied and said that this wasn't a pre-move requirement even though it was (their assurance that the mould would be removed prior to the move was the only reason I decided to pay the holding fee). When the lock on the door broke and I was trapped in the flat, one of their contractors yelled at me, threatening to not help me, even though they knew I was on the verge of a panic attack. When the washing machine broke, they sent a repair man into the flat whilst I was out of town who would use my dishes and clothes as rags to clean up the mess (that moron rummaged through my things and attempted to wash some red t-shirts alongside some white t-shirts and nearly ruined some of the last few clean clothes I had left). The washing machine itself was never actually fixed.
This was by far the worst experience that I've every had with an estate agent but their one saving grace was that they agreed to refund the agency fee when I left the property. Of course, when I did leave the property, their property manager, who has a nervous tick that makes her incapable of telling the truth, told a member of Tower Hamlets council that I was planning to stay a week longer than agreed...on the day I'd returned my keys!
More reviews for Keatons ⇒
This was by far the worst experience that I've every had with an estate agent but their one saving grace was that they agreed to refund the agency fee when I left the property. Of course, when I did leave the property, their property manager, who has a nervous tick that makes her incapable of telling the truth, told a member of Tower Hamlets council that I was planning to stay a week longer than agreed...on the day I'd returned my keys!
Property review for 15 Wellington Way, Bromley North, London
Property rating: 1
The walls were thin, covered in black mould and in desperate need of a new paint job. The flat hadn't been professionally cleaned prior to the inventory. One of the locks was broken (something that the clerk had picked up on during the inventory but had forgotten to mention in her notes) so when I moved in, I spent my first two hours in the flat physically trapped inside. The original mattress was dirty (this was eventually replaced with a deeply uncomfortable mattress weeks later) and there were drawers in the bedroom that didn't open and close properly. The washing machine broke within a week of my moving in and was never repaired afterwards. There were raised edges on the carpet which posed a safety hazard.
The flat was very dark, most probably due to its positioning right behind the trees and the fact that the windows were too small. The corridor outside of the flat always stank of urine and sick. The intercom was useless as it was normally too quiet to hear what people were saying and it didn't actually unlock the main entrance so you still had to run down several flights of stairs to let anyone in.
More reviews for 15 Wellington Way ⇒
The flat was very dark, most probably due to its positioning right behind the trees and the fact that the windows were too small. The corridor outside of the flat always stank of urine and sick. The intercom was useless as it was normally too quiet to hear what people were saying and it didn't actually unlock the main entrance so you still had to run down several flights of stairs to let anyone in.
Area review for Bromley North, London
Area rating: 5
Local area is ok but a little boring as there isn't much in the way of shops, &c. It seemed like a relatively safe neighbourhood but eerily quiet.
More reviews for Bromley North ⇒
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