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⭐ Tenancy review
Live in Kentish Town, but NOT THIS HOUSE.
2 ★★☆☆☆
Overall tenancy rating
Moved out
2025
Date reviewed
25 September 2025
Marios Aristidou, London
1 ★☆☆☆☆
Landlord rating
Our experience with the landlord, Mr Marios Aristidou, has been profoundly disappointing, defined by a consistent failure to provide a safe and habitable living environment. Although he met some legal obligations, such as protecting our £5884.00 deposit with a government-authorised scheme, this was overshadowed by his negligence towards critical property hazards, his evasive communication, and his unprofessional handling of repairs. We entered our tenancy in good faith but were met with conditions that breached our contract and ultimately created a dangerous and unhealthy home.
The most serious issue was the property's fundamental inability to retain heat, creating what is officially recognised as a Category 1 'Excess Cold' Hazard under the Housing Health and Safety Rating System. This was not a minor inconvenience but a severe structural failing with direct and documented consequences. My own room was consistently around 16°C all winter, the exact temperature threshold defined by safety guidance as presenting a "serious health risk". More alarmingly, the prolonged exposure to cold caused a housemate to develop a medically diagnosed case of perniosis, a painful condition also known as chilblains. Her suffering was worsened by a broken radiator that Mr Aristidou and his agent delayed repairing for months.
This pervasive cold was the direct result of multiple unaddressed defects, including mis-sized sliding windows with a permanent gap open to the elements, a balcony door that could not fully close, and cracked window panes up to 50cm long. These flaws, combined with an inefficient heating system rated as "Very poor" on the official Energy Performance Certificate, created a vicious cycle of unaffordability. Our attempts to heat the property to a safe temperature resulted in unsustainable energy bills exceeding £800 per month in winter. When we raised this, Mr Aristidou dismissed these extreme costs as normal, stating it "sounds about right to me". The constant draughts and cold also led to significant damp and mould growth, a separate health hazard which his only response was to "wipe down walls" himself, a superficial fix that failed to address the root cause.
We took the competent step of challenging the property's Energy Performance Certificate, believing it to be misleading. During a call, the energy assessor admitted that crucial defects like "cracks and gaps between windows isn't relevant to EPC" methodology. This prompted a formal complaint to the accreditation scheme, Quidos, who conducted a Quality Assurance audit and confirmed the EPC had failed. The audit found the assessor had incorrectly recorded the single-glazed windows as being fully draught-proofed, which was demonstrably false and validated our concerns that the property's poor condition was officially misrepresented.
Throughout our tenancy, our reasonable requests were consistently met with unprofessionalism and evasion. When a tenant was locked out of his room, Mr Aristidou's advice was to watch a YouTube tutorial or perform a dangerous climb over an external balcony. He failed for months to reimburse an agreed sum of £255 for broken furniture. He also attempted to deny that the garden was part of our rental contract, a claim contradicted by evidence from a previous tenant who had been charged for its condition. This, along with testimony from past tenants confirming that a room was previously considered "unlivable" due to the draught, establishes a clear, multi-year pattern of negligence and dishonesty. In conclusion, Mr Marios Aristidou's management is defined by a profound disregard for tenant safety and his legal obligations, making formal action not just a choice, but a necessity.
More reviews for Marios Aristidou
The most serious issue was the property's fundamental inability to retain heat, creating what is officially recognised as a Category 1 'Excess Cold' Hazard under the Housing Health and Safety Rating System. This was not a minor inconvenience but a severe structural failing with direct and documented consequences. My own room was consistently around 16°C all winter, the exact temperature threshold defined by safety guidance as presenting a "serious health risk". More alarmingly, the prolonged exposure to cold caused a housemate to develop a medically diagnosed case of perniosis, a painful condition also known as chilblains. Her suffering was worsened by a broken radiator that Mr Aristidou and his agent delayed repairing for months.
This pervasive cold was the direct result of multiple unaddressed defects, including mis-sized sliding windows with a permanent gap open to the elements, a balcony door that could not fully close, and cracked window panes up to 50cm long. These flaws, combined with an inefficient heating system rated as "Very poor" on the official Energy Performance Certificate, created a vicious cycle of unaffordability. Our attempts to heat the property to a safe temperature resulted in unsustainable energy bills exceeding £800 per month in winter. When we raised this, Mr Aristidou dismissed these extreme costs as normal, stating it "sounds about right to me". The constant draughts and cold also led to significant damp and mould growth, a separate health hazard which his only response was to "wipe down walls" himself, a superficial fix that failed to address the root cause.
We took the competent step of challenging the property's Energy Performance Certificate, believing it to be misleading. During a call, the energy assessor admitted that crucial defects like "cracks and gaps between windows isn't relevant to EPC" methodology. This prompted a formal complaint to the accreditation scheme, Quidos, who conducted a Quality Assurance audit and confirmed the EPC had failed. The audit found the assessor had incorrectly recorded the single-glazed windows as being fully draught-proofed, which was demonstrably false and validated our concerns that the property's poor condition was officially misrepresented.
Throughout our tenancy, our reasonable requests were consistently met with unprofessionalism and evasion. When a tenant was locked out of his room, Mr Aristidou's advice was to watch a YouTube tutorial or perform a dangerous climb over an external balcony. He failed for months to reimburse an agreed sum of £255 for broken furniture. He also attempted to deny that the garden was part of our rental contract, a claim contradicted by evidence from a previous tenant who had been charged for its condition. This, along with testimony from past tenants confirming that a room was previously considered "unlivable" due to the draught, establishes a clear, multi-year pattern of negligence and dishonesty. In conclusion, Mr Marios Aristidou's management is defined by a profound disregard for tenant safety and his legal obligations, making formal action not just a choice, but a necessity.
UniLiving, London
1 ★☆☆☆☆
Letting Agent rating
Our experience with the letting agent, Uniliving London, was consistently unprofessional and ultimately unhelpful in resolving the serious issues we faced during our tenancy. While they served as the primary intermediary for the landlord, Mr Marios Aristidou, their involvement was often characterised by a lack of effective action, leading to significant delays in critical repairs and a general failure to ensure the property was safe and habitable. From the very beginning of our tenancy, their administrative conduct was poor, requiring us to chase them repeatedly for essential documents like the inventory and details of our energy supplier. When these matters were raised, their response was often to abdicate responsibility, at one point telling us via WhatsApp to "Please chase the engineer" ourselves.
This pattern of deflection and buck-passing became particularly damaging when dealing with the severe disrepair of the property. We exhausted all informal channels with both Uniliving and the landlord regarding the severe 'Excess Cold' hazard before we were forced to escalate the matter to the council. A critical example of their negligence was their role in the delayed repair of a broken radiator in my housemate's room, which was reported repeatedly between October 2024 and February 2025. This five-month delay directly contributed to her developing a medically-diagnosed case of chilblains, a physical injury caused by the prolonged cold. Their conduct was not only a failure of their duty of care but also showed a disregard for our health and safety.
Their involvement in financial and contractual matters was equally concerning. We had to chase the agent for a £255 reimbursement for broken furniture that the landlord had agreed to pay, with the agent simply deflecting responsibility back to him. Furthermore, evidence from the previous tenants reveals a history of contentious deposit negotiations handled by Uniliving London. They attempted to charge the former tenants for an unusable garden they never had access to, as well as for cleaning that had already been professionally completed, establishing a pattern of questionable end-of-tenancy conduct.
Now that our tenancy has ended, we are facing similar difficulties and have not yet received our £5884.00 deposit back. Although the landlord protected it with the mydeposits scheme, we anticipate a dispute over deductions, especially given the landlord's previous actions and the agent's history. In summary, Uniliving London proved to be an ineffective agent who contributed to the property's mismanagement, failed to ensure timely repairs for serious health hazards, and was unresponsive to legitimate tenant requests, ultimately failing in their professional responsibilities.
More reviews for UniLiving
This pattern of deflection and buck-passing became particularly damaging when dealing with the severe disrepair of the property. We exhausted all informal channels with both Uniliving and the landlord regarding the severe 'Excess Cold' hazard before we were forced to escalate the matter to the council. A critical example of their negligence was their role in the delayed repair of a broken radiator in my housemate's room, which was reported repeatedly between October 2024 and February 2025. This five-month delay directly contributed to her developing a medically-diagnosed case of chilblains, a physical injury caused by the prolonged cold. Their conduct was not only a failure of their duty of care but also showed a disregard for our health and safety.
Their involvement in financial and contractual matters was equally concerning. We had to chase the agent for a £255 reimbursement for broken furniture that the landlord had agreed to pay, with the agent simply deflecting responsibility back to him. Furthermore, evidence from the previous tenants reveals a history of contentious deposit negotiations handled by Uniliving London. They attempted to charge the former tenants for an unusable garden they never had access to, as well as for cleaning that had already been professionally completed, establishing a pattern of questionable end-of-tenancy conduct.
Now that our tenancy has ended, we are facing similar difficulties and have not yet received our £5884.00 deposit back. Although the landlord protected it with the mydeposits scheme, we anticipate a dispute over deductions, especially given the landlord's previous actions and the agent's history. In summary, Uniliving London proved to be an ineffective agent who contributed to the property's mismanagement, failed to ensure timely repairs for serious health hazards, and was unresponsive to legitimate tenant requests, ultimately failing in their professional responsibilities.
5a Caversham Road, Kentish Town South, London
1 ★☆☆☆☆
Property rating
The property at 5a Caversham Road was, fundamentally, a building that failed to provide the basic necessity of a warm and safe home. While its location was appealing, the reality of living there was a constant and exhausting battle against structural deficiencies that rendered it not only uncomfortable but also financially unsustainable. The core issue was the property's profound inability to retain heat, a problem so severe that it constituted a Category 1 'Excess Cold' Hazard under the official Housing Health and Safety Rating System.
This wasn't a simple matter of feeling a bit chilly; it was a systemic failure of the building's thermal envelope. Pervasive draughts were a constant feature of our daily lives, entering through numerous unaddressed defects. These included mis-sized sliding windows in the kitchen that left a permanent gap open to the elements, a balcony door that could not fully close or lock, and multiple cracked window panes, some up to 50cm long. The cumulative effect was a home that bled heat, making any attempt to stay warm a futile and incredibly expensive exercise.
The financial consequences were staggering and far exceeded any reasonable expectation. The property was fitted with electric heaters rated as "Very poor" for efficiency on its own Energy Performance Certificate (EPC). In the UK, electricity is significantly more expensive than gas, which meant we were already at a disadvantage. Forced to run these inefficient units constantly to combat the perpetual cold, we faced astronomical energy bills that exceeded £800 per month in the winter. Over the course of our tenancy, our total electricity bill amounted to a staggering £4,600. When we presented these figures to the landlord, he dismissed them as normal, stating they "sounds about right to me".
This created a vicious and untenable cycle: either endure dangerously cold indoor temperatures or face crippling financial hardship. For much of the winter, my own room hovered at approximately 16°C, the precise threshold defined by the HHSRS as presenting a "serious health risk". The severe cold even led to one of my housemates developing a medically-diagnosed case of chilblains, a direct physical injury caused by the property's hazardous condition.
We were so concerned that we took the competent step of challenging the property's EPC rating. The energy assessor himself admitted that significant defects like "cracks and gaps between windows isn't relevant to EPC" methodology. Following a formal complaint to the accreditation scheme, Quidos, a Quality Assurance audit confirmed the EPC had failed. It was revealed the assessor had incorrectly recorded the single-glazed windows as being 100% draught-proofed, a finding that validated our experience that the property's poor quality and high running costs were officially and fundamentally misrepresented. Ultimately, the property was not simply poor value; it was a dangerously inefficient building that was financially punitive and unsafe to live in.
This wasn't a simple matter of feeling a bit chilly; it was a systemic failure of the building's thermal envelope. Pervasive draughts were a constant feature of our daily lives, entering through numerous unaddressed defects. These included mis-sized sliding windows in the kitchen that left a permanent gap open to the elements, a balcony door that could not fully close or lock, and multiple cracked window panes, some up to 50cm long. The cumulative effect was a home that bled heat, making any attempt to stay warm a futile and incredibly expensive exercise.
The financial consequences were staggering and far exceeded any reasonable expectation. The property was fitted with electric heaters rated as "Very poor" for efficiency on its own Energy Performance Certificate (EPC). In the UK, electricity is significantly more expensive than gas, which meant we were already at a disadvantage. Forced to run these inefficient units constantly to combat the perpetual cold, we faced astronomical energy bills that exceeded £800 per month in the winter. Over the course of our tenancy, our total electricity bill amounted to a staggering £4,600. When we presented these figures to the landlord, he dismissed them as normal, stating they "sounds about right to me".
This created a vicious and untenable cycle: either endure dangerously cold indoor temperatures or face crippling financial hardship. For much of the winter, my own room hovered at approximately 16°C, the precise threshold defined by the HHSRS as presenting a "serious health risk". The severe cold even led to one of my housemates developing a medically-diagnosed case of chilblains, a direct physical injury caused by the property's hazardous condition.
We were so concerned that we took the competent step of challenging the property's EPC rating. The energy assessor himself admitted that significant defects like "cracks and gaps between windows isn't relevant to EPC" methodology. Following a formal complaint to the accreditation scheme, Quidos, a Quality Assurance audit confirmed the EPC had failed. It was revealed the assessor had incorrectly recorded the single-glazed windows as being 100% draught-proofed, a finding that validated our experience that the property's poor quality and high running costs were officially and fundamentally misrepresented. Ultimately, the property was not simply poor value; it was a dangerously inefficient building that was financially punitive and unsafe to live in.
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