228a Merton Road

Landlord
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Landlord Letting Agent Property Area
⭐ Tenancy review
Nightmare landlord is damaging the house and is a ruthless exploiter
2 ★★☆☆☆☆☆☆☆☆
Overall tenancy rating
Moved out
2016
Date reviewed
18 May 2021

Theresa Kim, New Malden

1 ★☆☆☆☆☆☆☆☆☆
Landlord rating
I have had more than one bad landlord, but Theresa crowns them all.
She avoided any and all contact about the serious problems with the property, with water leaking through the roof and a poorly-built wall being soaked through in to the room. She would not respond to any e-mails or messages, and angrily shouted and hung up attempts at a phone call.
After months of a bedroom being uninhabitable and hostile evasion from Theresa, we had to have a council environmental health officer visit and submit a notice of required repairs to Theresa.
After a while, she had workmen come to the house without giving us notice, and while we were out drill in our bedroom without covering anything, leaving a coating of fine brick dust on all of our belongings and bedding - shoddily installing an air brick in to the wall which made the room even colder and harder to heat, and did not address the causes of the problems. Eventually she was pressured to have work done on the roof, but she clearly hired the cheapest guys without having any understanding of the problem, which was related to the north wall, and got fleeced for a partial replacement of tiles. Utterly incompetent and useless - she refused to consult with us and did not notify us of when workmen were coming.
At the end of the tenancy she wrote a spurious inventory photographing little defects in the decoration that were pre-existing and putting arbitrary fees to each, taking the whole deposit. We threatened a court case to negotiate getting a small portion of the deposit we ought to have had returned.

By pure chance, we met through work another of her tenants, who similarly had an experience from hell!

Some people should not qualify to rent out housing or to own housing that they don't live in. Theresa is one such person, who happens to own quite a few.
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Winchester White Estate Agents, Wimbledon

1 ★☆☆☆☆☆☆☆☆☆
Letting Agent rating
Winchester White frequently got things muddled up, forgot that they held a set of maintenance keys.
We signed the tenancy agreement, and then subsequently they came back to ask us to sign their 'pre-agreement' contract they had forgotten about, which frankly was just designed to put prospective tenants in a horrible position and liable for a hundred and one unreasonable things, and pushing crony insurance packages on tenants. Since we had already agreed a tenancy we obviously refused this nonsense.
Incompetent and complacent about violating tenants' rights.

They were happy being a shield for a terrible landlord and making sure none of our communications about maintenance issues went anywhere.
They tried very hard to prevent us from finding out how to contact our landlord directly.
We agreed the tenancy on the condition of new mattresses being provided which were filthy, but arrived to the old filthy mattresses.
Took a lot of back-and-forth with them blaming us (?) to get a bathroom ventilation fan that was incredibly loud but did not pull an airflow to be replaced.
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228a Merton Road, South Wimbledon, London

1 ★☆☆☆☆☆☆☆☆☆
Property rating
Large terrace house partly converted to house the neighbouring restaurant. Smallest rear bedroom in extension has structural issues, water penetrates the north wall and roof space, air-bricks have been installed causing constant cold draft. House is not insulated and has a long-term issue with damp that the landlord periodically paints over. The wiring, utilities, kitchen are all in a poor state of repair.
Bathroom ventilation fan was not working, shower drain is easily blocked and I had to unblock it with a plunger several times.
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South Wimbledon, London

5 ★★★★★☆☆☆☆☆
Area rating
The area by the 4 way junction in South Wimbledon is a bit busy with traffic and not much going on on the street. However it is not far to walk or bicycle to nice parts of Wimbledon, and public transport is not bad.
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Address
Reviewed
09 August 2022

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