Tenancy review for 29 Newlands Park in Penge And Cator, London rented from Ronald Lam rented via Property World

“Landlord failed to repair mould and leak or provide Gas Safety certs”
29 Newlands Park, Penge And Cator, London, SE26 5PN View on map
Overall Tenancy Rating: 2
★★☆☆☆☆☆☆☆☆
Moved In: 01/10/2018
Rent: £1000
Date reviewed: 19 December 2021
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Landlord review for Ronald Lam, Oxford

Landlord rating: 1
Ronald Lam was told of the mould starting to form in the first 3 months of our tenancy in which he said he would sort out ventilation but never did. He was told over 6 times by the below neighbour of a leak from our bathroom into her flat but never repaired the issue throughout our 3 year tenancy.
It ended up in him not wanting to reimburse us for two pieces of our damaged furniture caused by the leak from the bathroom seeping into the bedrooms flooring which we did not notice until preparing to leave. The room smelt of damp, but I was so used to it at this point that I did not realise that a lot of the smell was because my wooden furniture was rotting from soaking up the leak from the floorboards! Instead the landlord proceeded to try and blame us for it all for not taking up his earlier offer of getting the whole bathroom refurbished, which would be a major inconvenience for us, but he was never stopped from attending to find the cause of the leak in which he was legally responsible to sort out. Instead he chose to ignore our further messages informing him again and again of the leak into the downstairs neighbours' flat.
Ronald did not, and still has not, provided us the Gas Safety certificates required by him from our 3 year tenancy. He never arranged for engineers to inspect the gas in the whole time we lived there. Ronald himself never attended the property for the whole 3 year tenancy.
In the last month after we gave notice he had Property World Sydenham take over the property management for the next tenancy who I can only assume were (wrongly) informed we had vacated the property, so they allowed their workman in to start ripping out the bathroom, who we found when we returned to the property! It was then that Ronald finally picked up his phone to speak to us in which he was informed of the illegal practice of not giving us 24 hours notice and letting in people to his paying tenant's home. He then finally agreed to pay £150 for our furniture (but only after suggesting we should spend the time and effort to traipse around to find second hand furniture as ours wasn't brand new!) and refund us the remaining rent left for us to leave the property then and there. This to tenants who had paid over £36,000 to him in rent.
I would strongly advise you steer well clear of renting this property unless you feel like experiencing similar.
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Letting agent review for Property World, London

Agency rating: 1
Property World Sydenham presumably took over the management of the flat when we gave notice to leave. We're still not sure as the landlord failed to inform us clearly of what was going on. Dan called to make an appointment to view the repairs but ended up coming the day before.
The workman contractor wanted to get into the property early so he could get on with the bathroom repairs before Christmas under pressure from the landlord. He told us of Ronald trying to find the cheapest tiles for the job and asking if he could avoid doing jobs/ repairs that the workman said were necessary to avoid the leak returning later on. He even changed the tiling job to only half the bathroom and painting the other half to cut costs.

Someone (we're not sure who made the final decision after entering the flat and finding our belongings in there) decided it was appropriate and not illegal to enter our home to start ripping out the bathroom making it unusable. We (the paying tenants who live there) then returned home to find this situation!
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Property review for 29 Newlands Park, Penge And Cator, London

Property rating: 1
The bedroom develops terrible mould on the corner from the top all the way over the window and far wall. The room never stays warm and from the cracks in the ceiling you can tell the wall needs serious attention. The two extractor fans (one in bathroom and one in kitchen) were only installed this year after 2 years of being ignored re. the mould and after I, as the tenant, started contacting mould specialists to sort the problem out as I was going to bed every night with a sore, tight throat from reactions to breathing in the black mould spores.

The bathroom was so badly designed with no tiling covering half of the wall where the shower water hits that the below neighbour complained of leaks into her flat throughout our 3 years there, with the landlord allowing it to continue happening to the point that the leak made it's way into the bedroom through the plug socket and flooring damaging my furniture.

The flat also has a mice problem in which we caught over 3 mice in traps in the kitchen, and you can hear them running in the floorboards and chewing the carpet around the radiators all night.

One of the neighbours close to the flat is unable to close her door quietly, and is constantly coming and going an abnormal amount of times throughout the day and middle of the night.
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Area review for Penge And Cator, London

Area rating: 5
Close to Penge East rail station. Short walk to Sydenham high street and Penge high street where there are lots of shops, gyms and pubs.
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