William H Brown, Harrogate

WH Brown (sequence) were the company managing this property. Unfortunately I had a bad experience with them. During my tenancy the flat suffered quitesevere flooding during ongoing roofwork which caused damage to the interior and water damage to the electrics in the bathroom rendering them unusable. This was reported to both the landlord and Browns, but nothing was done to fix the flooding by either party - in the end the owner of the building itself where the flat was situated dealt with the problem. I had no assistance from Browns or my landlord and had to take a week off work at my own expense to stop the flooding being far worse than it would have been had I left it. The electrical damage in the bathroom was reported in July and wasn't fixed until December the same year despite me chasing both the landlord and Browns. Later Browns tried to lay blame on the landlord and then myself saying initially they never received my original email (they did I had responses) and that it was my fault as I hadn't chased them (I did chase them). I wouldn't recommend renting any property where Browns manage it. I was paying £750 a month for this place, even after the flooding and with the damaged electrics. I am currently seeking compensation and have progressed this to the Ombudsman due to lack of a realistic response from Browns.