Letting agent reviews for
Besley Hill, Bedminster
Average agency Rating: 1
★☆☆☆☆☆☆☆☆☆
Number of times reviewed: 1
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Besley Hill, Bristol
Reviewed 28 March 2017
★☆☆☆☆☆☆☆☆☆
Worse than useless, actually pretty dodgy. They began friendly enough, I even got a facebook friend request from one of the agents (which I thought was inappropriate). When we asked them if the landlord would consider pets, they suggested we could get a pet anyway and not worry about what it said in the tenancy agreement - really unprofessional and could have worked out badly for us if we took their advice.
When we complained about the multiple issues with the state of the house, they began by suggesting that the damp was our fault, as we had dried laundry inside (in the winter, in a house without a tumble dryer). We pointed out the stains and black mould growing on the walls, and water pouring into one of the rooms. After hassling them many many times and them not replying to our emails and phone calls, they eventually arranged repairs to the roof tiles, but this did not fix the damp problem.
Our toilet broke in February, and had not been repaired by the time we left in May. After ignoring us for moths, they eventually said that the reason for this was because they didn't want us to have disruption while it was repaired - even though we had asked for this repair many times.
We discovered after we moved in that there were pages missing from our copy of the tenancy agreement. We asked them to provide us with the missing pages, it took a considerable time - they told us they no longer had a copy at the office. When we received the rest of the document, it turned out to be clauses relating to damp, and something about us having a responsibility to prevent this. Very dodgy people.
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When we complained about the multiple issues with the state of the house, they began by suggesting that the damp was our fault, as we had dried laundry inside (in the winter, in a house without a tumble dryer). We pointed out the stains and black mould growing on the walls, and water pouring into one of the rooms. After hassling them many many times and them not replying to our emails and phone calls, they eventually arranged repairs to the roof tiles, but this did not fix the damp problem.
Our toilet broke in February, and had not been repaired by the time we left in May. After ignoring us for moths, they eventually said that the reason for this was because they didn't want us to have disruption while it was repaired - even though we had asked for this repair many times.
We discovered after we moved in that there were pages missing from our copy of the tenancy agreement. We asked them to provide us with the missing pages, it took a considerable time - they told us they no longer had a copy at the office. When we received the rest of the document, it turned out to be clauses relating to damp, and something about us having a responsibility to prevent this. Very dodgy people.
