Bridgfords, York

Repeatedly lied to us. Left us without a bathroom for over three weeks. The day we moved in, there were builders and electricians working on the property and we essentially moved into a building site.
The worst agency I’ve ever been through. They show nothing but contempt for tenants, lie to you and fail to do anything.
We told them our back food didn’t lock in January, contacted them about it several times... they fixed it in June, a week before our tenancy was up.
We had dry damp in the hallway and bathroom, which we got told by a woman called Victoria, was down to us being messy...
they let us down repeatedly and talked to us like we were less than human.
I urge anyone thinking of renting in York, avoid this company. They will make your life a living hell.

The staff spoke to their tenants with open contempt, which is not very unusual when you're renting low-priced (for York) accommodation, and I always had to call a lot of times before I could get them on the phone. They had some basic competency when it came to routine tasks, but not everything. Both the oven and our boiler needed repairs while we were there and they both waited a long time. Also, they charged me £100 to make an addendum to my contract saying that I was allowed to keep pet rats, and then a few months later, told us to move out, citing damage done by the rats as the reason. The rats lived in a cage so there wasn't any damage, and during the check out, they weren't able to indicate what the damage was supposed to be, so I suspect that the reason for them ending our contract was actually so that they could get the fees for relisting the flat.