Tenancy review for 5 Barbican Mews in Fishergate, York rented via Bridgfords

Agency rating: 2

The staff spoke to their tenants with open contempt, which is not very unusual when you're renting low-priced (for York) accommodation, and I always had to call a lot of times before I could get them on the phone. They had some basic competency when it came to routine tasks, but not everything. Both the oven and our boiler needed repairs while we were there and they both waited a long time. Also, they charged me £100 to make an addendum to my contract saying that I was allowed to keep pet rats, and then a few months later, told us to move out, citing damage done by the rats as the reason. The rats lived in a cage so there wasn't any damage, and during the check out, they weren't able to indicate what the damage was supposed to be, so I suspect that the reason for them ending our contract was actually so that they could get the fees for relisting the flat.

Property rating: 5

It wasn't the most modern, but it's well placed and everything works ok. Our neighbours frequently stole our post while we were there but hopefully that was a temporary thing.

Area rating: 9

It's a nice place, right by the Barbican. Good pubs nearby and it's right near Fossgate which has a lot of the best restaurants and independent shops in York. It's easy to walk into town or to Foss Islands shops.