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Letting agent reviews for Foxtons, Blackheath
3 ★★★☆☆
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Letting agent reviews (1)
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29 October 2026
★★★☆☆
Landlord-managed properties: make sure you understand what this means before renting
Our experience with Foxtons was mixed. While the staff tried to be somewhat helpful, I don’t think it was made sufficiently clear to us at the beginning what renting a landlord-managed property actually means in practice.
Essentially, the agency handles the listing, paperwork and viewings, but once the tenancy begins, its ability to help with issues involving the property or the landlord is very limited. We found that, in practice, there was very little support available when dealing with problems with the property or trying to resolve matters with the landlord directly.
I think this distinction needs to be made much clearer to prospective tenants before they sign a tenancy agreement. If you are used to renting through an agency that actively manages the property, you might reasonably expect them to help resolve maintenance issues or step in when difficulties arise with the landlord. With a landlord-managed property, that support may not be available in the way you expect.
We also found the arrangements for viewings towards the end of our tenancy quite difficult. Organising suitable times with Foxtons required considerably more communication and coordination than we had anticipated.
Overall, I wouldn’t say the staff were unwilling to help, but the limitations of their role were not clear enough from the outset. My advice to prospective tenants is to ask exactly what the agency will and will not be responsible for before signing, particularly when it comes to maintenance, disputes and support if problems arise with the landlord.
Our experience with Foxtons was mixed. While the staff tried to be somewhat helpful, I don’t think it was made sufficiently clear to us at the beginning what renting a landlord-managed property actually means in practice.
Essentially, the agency handles the listing, paperwork and viewings, but once the tenancy begins, its ability to help with issues involving the property or the landlord is very limited. We found that, in practice, there was very little support available when dealing with problems with the property or trying to resolve matters with the landlord directly.
I think this distinction needs to be made much clearer to prospective tenants before they sign a tenancy agreement. If you are used to renting through an agency that actively manages the property, you might reasonably expect them to help resolve maintenance issues or step in when difficulties arise with the landlord. With a landlord-managed property, that support may not be available in the way you expect.
We also found the arrangements for viewings towards the end of our tenancy quite difficult. Organising suitable times with Foxtons required considerably more communication and coordination than we had anticipated.
Overall, I wouldn’t say the staff were unwilling to help, but the limitations of their role were not clear enough from the outset. My advice to prospective tenants is to ask exactly what the agency will and will not be responsible for before signing, particularly when it comes to maintenance, disputes and support if problems arise with the landlord.
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